Ruby on Rails Developer, Product Support

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🕒 May 6

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Logo of Verbit.ai

Verbit.ai

201 - 500 employees

Founded 2017

🤖 Artificial Intelligence

📱 Media

☁️ SaaS

💰 Secondary Market - Verbit on 2024-05

Artificial Intelligence • Media • SaaS

Verbit. ai is a speech-to-text and accessibility platform that provides enterprise-grade captioning, transcription, subtitling, dubbing, audio description and translation services. It combines a proprietary ASR engine (Captivate™) and generative AI (Gen. V™) with human review and integrations to deliver high-accuracy real-time and post-production captions, transcripts and actionable insights for media, legal, education, government and corporate customers. Verbit. ai is offered as a scalable, subscription-based platform to help organizations meet accessibility and compliance requirements and localize content globally.

📋 Description

• Handle support tickets • Investigate issues reported by customers or internal teams • Fix minor problems and escalate complex issues to the development team • Contribute to occasional feature development and enhancements

🎯 Requirements

• 1 to 3 years of experience with Ruby on Rails • Ability to read logs, trace issues, and perform root cause analysis • Understanding of databases and background job systems (e.g., Resque) • Familiarity with APIs and production systems • Exposure to cloud platforms (AWS)

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