Customer Retention Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FoodChain ID

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1996

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

FoodChain ID is a company specializing in certification and compliance solutions primarily for the food and beverage industry. They offer a wide array of services including food safety certifications, organic and non-GMO certifications, regulatory compliance assessment, and sustainability certifications. They also provide regulatory compliance tools, testing solutions, consulting services, and training to help companies ensure product safety and meet regulatory requirements across global markets. Their expertise extends to brand protection against food fraud, reducing market entry risks, and leveraging technology for product development and compliance analysis. FoodChain ID is dedicated to maintaining transparency and safety in the food supply chain, offering services to over 30,000 customers worldwide.

📋 Description

• Manage the renewal process for unmanaged accounts, including drafting, communicating, and finalizing renewal contracts • Conduct customer satisfaction surveys to gauge client sentiment and identify areas for improvement • Monitor client usage statistics and proactively reach out to clients with low usage to understand challenges and offer support • Coordinate additional training sessions to help clients maximize usage of current products • Collaborate with account managers by providing research and documentation for renewals of managed accounts • Prepare and send renewal contracts to clients in a timely manner • Ensure renewal documents are accurate and reflect current terms and pricing • Maintain detailed renewal status and client communication records in Salesforce • Identify and address renewal challenges, escalating to the Customer Success Director when necessary

🎯 Requirements

• Experience in customer retention or sales support roles • Strong communication and organizational skills • Ability to work independently and manage multiple renewals simultaneously • Attention to detail and a focus on accuracy in documentation and communication • Familiarity with CRM software and contract management tools is a plus

🏖️ Benefits

• Remote work arrangement

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