IT Analyst I

🕒 September 16

🦞 Maine – Remote

🦞 Maine – Remote

💵 $59.1k - $88.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versant Power

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

👥 B2C

Energy • Utilities • B2C

Versant Power is a utility company that has been providing electricity to communities in northern and eastern Maine since 1924. The company focuses on enhancing the resilience of its infrastructure while maintaining reliable power distribution. Versant Power offers various services to its customers, including bill payment options, outage restoration, and energy-saving advice. They are also committed to community involvement and environmental goals, reflected in their programs and upgrades to the power grid.

📋 Description

• Monitor and maintain operational processing for assigned application areas • Report anomalies and work with intermediate and senior technicians to resolve problems • Support development and testing of new applications, application changes, upgrades, and integration tools • Perform secondary testing and documentation before production deployment • Provide data analysis, problem analysis, testing analysis, and problem resolution for internal customers • Research and recreate system issues to determine causes • Work with external vendors to resolve system issues • Modify and update business processes with internal customers • Determine issue steps, system improvements, and process improvements with internal customers • Create system-use instructions and provide training on new features and functionality • Assist in training new department members and support cross-training • Support, test, configure, and troubleshoot Customer Information Systems (CIS) • Provide backup for Production Operations single points of failure • Prepare documentation supporting the department work plan • Assist with special projects and external customer data gathering for mail merges • Comply with internal audit requirements, testing policies, change control processes, and environmental procedures • Report environmental issues and EMS deviations to the Environmental Department

🎯 Requirements

• AS in Computer Science or equivalent experience required • Minimum of 6 months experience in a client-focused IT support role preferred • Exposure to testing methodologies required • Strong customer service ethics • Ability to work independently or in teams • Excellent written and oral communication skills • Exposure to utility application systems, billing systems and/or electrical infrastructure and design preferred • Must be willing to travel for training • Valid driver’s license required • Excellent organizational and interpersonal skills • Ability to multi-task and appropriately prioritize responsibilities • Extensive computer use required • Occasional travel is required, including overnight stays • Extra hours may be required

🏖️ Benefits

• Regular and term employment status • Exempt, non-bargaining unit position • Tobacco-free, drug-free and fragrance-free workplace

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