IT Analyst II

🔥 17 hours ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $68k - $102k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Versant Power

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

👥 B2C

Energy • Utilities • B2C

Versant Power is a utility company that has been providing electricity to communities in northern and eastern Maine since 1924. The company focuses on enhancing the resilience of its infrastructure while maintaining reliable power distribution. Versant Power offers various services to its customers, including bill payment options, outage restoration, and energy-saving advice. They are also committed to community involvement and environmental goals, reflected in their programs and upgrades to the power grid.

📋 Description

• Support the design, development, and testing of new applications, application changes, and upgrades • Provide technical support, maintenance, development, programming, and troubleshooting for Customer Information Systems (CIS) and integrations with other systems • Provide internal customers with reports, queries, data analyses, problem analysis, and problem resolution • Support data synchronization between GIS, CIS, AMI, and MDM • Maintain working relationships with external service providers, vendors, and support personnel to resolve issues and ensure efficient operations • Provide documentation, project tracking, and management reporting for the department's work plan • Provide technical information for Disaster Recovery planning • Participate in annual Technical Asset Review updates and asset life cycle management • Comply with internal audit requirements, test policies, and change control processes • Participate in CIS Team meetings and contribute to decision-making • Participate in after-hours callouts for application support • Perform designated System Restoration and System Emergency Operations Plan (SEOP) duties • Perform other duties assigned by supervisors or management

🎯 Requirements

• Degree in Computer Science or equivalent • Minimum of five (5) years of experience in a client-focused IT support role • Working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems • Expertise with Oracle preferred, or other relational databases such as MSSQL or MySQL • Strong experience writing SQL required • Experience with PL/SQL preferred • Reporting expertise with one or more of Cognos, TM1, SQL Server Reporting Services, and/or Crystal Reports is a plus • Strong customer service ethic • Ability to work independently or in teams, with minimal or no supervision • Project Management experience is a plus • Excellent written and oral communication skills • Experience with MS Office applications, specifically Word and Excel • MS Project experience is a plus • Experience with utility application systems, billing systems and/or electrical infrastructure and design would be an asset • Willingness to travel for training and User Group participation • Valid driver's license required • Ability to work usual hours of 8:00 A.M. to 5:00 P.M., Monday through Friday • Ability to work 40–50 hours when needed to meet deadlines • Availability for off-hour emergency monitoring and after-hours application support callouts

🏖️ Benefits

• Pay commensurate with experience and qualifications • Travel for training and User Group participation • Equal Opportunity Employer • Tobacco-free, drug-free and fragrance-free workplace