Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VetClaims.AI

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

🏥 Healthcare

☁️ SaaS

👥 B2C

Healthcare • SaaS • B2C

VetClaims. ai is a veteran-founded company (doing business as PatriotClaims LLC) that helps U. S. military veterans prepare and organize evidence packages for VA disability claims. They provide claim-development specialists who review service and medical records, create nexus medical rationales, prepare lay and buddy statements, and offer C&P exam preparation. The service is delivered for a flat fee ($1,250) paid once (with payment-plan options) and the veteran files under their own name; VetClaims. ai does not represent veterans, is not VA-accredited, and does not access VA systems. They emphasize rapid turnaround (goal: within 14 days after receiving documents), privacy of veteran records, and veteran-staffed teams. The company markets free qualification calls and a free membership tier providing educational resources and checklists. They state having served 80,000+ veterans and ~438 W-2 employees (as of Sept 2026).

📋 Description

• Respond to veteran questions and concerns through assigned communication channels, providing accurate information and clear next steps. • Listen actively, review account information, research concerns, and work toward appropriate solutions. • Maintain professional, empathetic communication and use de-escalation skills when needed. • Troubleshoot and solve customer issues through multiple systems. • Use communication channels effectively and efficiently. • Document interactions, actions, and follow-ups accurately in approved systems. • Manage assigned calls, tickets, cases, or customer interactions and complete required follow-up. • Maintain composure during stressful customer interactions. • De-escalate upset customers and resolve customer concerns. • Follow instructions and case management procedures. • Coordinate with other teams and route or escalate matters beyond assigned authority. • Protect confidential information and follow verification, privacy, security, and company procedures. • Meet quality, attendance, productivity, and training expectations. • Complete initial training covering company services, procedures, communication, veteran engagement, de-escalation, documentation, privacy and security, support systems, routing, and follow-up. • Undergo evaluation for team placement after training and complete team-specific training as needed.

🎯 Requirements

• High school diploma or equivalent. • 1+ year of experience in customer service, call centers, administrative support, case management, or related work. • Strong verbal and written communication, active listening, problem-solving, and organizational skills. • Basic computer skills and ability to learn customer support and CRM systems. • Ability to remain professional during difficult conversations and handle sensitive information appropriately. • Ability to work independently, manage competing priorities, and follow established procedures in a remote setting. • Access to reliable and secure internet. • Reliable internet service and a suitable workspace. • Ability to use approved systems and communication tools. • Ability to protect customer information. • Availability during assigned work hours and training. • Preferred: Experience supporting veterans or working in veteran-focused services. • Preferred: Familiarity with CRM, ticketing, phone, or social media support tools. • Preferred: Experience with complaints, escalations, outreach, or complex customer issues.

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