Claims Customer Service Specialist – Travel Insurance

Job not on LinkedIn

🔥 8 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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battleface

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🛡️ Insurance

✈️ Travel

💰 Venture Round on 2021-05

B2C • Insurance • Travel

battleface is a travel insurance company designed for modern travelers, offering coverage tailored for adventure and diverse travel experiences. Founded initially for the UK and European markets, battleface has expanded globally to cater to travelers in the United States, Australia, and Canada. The company prides itself on a service-oriented approach, providing 24/7 travel assistance, a streamlined digital claims process, and policies that are adaptable to the specific needs of individual travelers or groups.

📋 Description

• Handle inbound and outbound customer calls, emails, and inquiries related to travel insurance claims • Provide timely and accurate updates on claim status, processing timelines, outstanding documentation, and next steps • Help customers understand travel insurance benefits, coverage limits, exclusions, and deductibles • Guide travelers through the claims submission process, including required documentation and how to file a claim • Answer questions about trip cancellation and interruption, trip delay and missed connection, emergency medical expenses, baggage loss and delay, and other travel-related benefits • Review claim records and coordinate with Claims Adjusters to provide accurate information and resolve customer inquiries • Assist customers with questions about claim decisions, reimbursements, and payment status • Follow up on outstanding inquiries and help ensure customers receive timely responses • Identify and escalate complex claims questions, complaints, and urgent matters • Document customer interactions, actions taken, and next steps in claims management systems • Collaborate with global Claims, Medical, and Assistance teams • Identify opportunities to improve claims processes, customer communications, and service experience

🎯 Requirements

• Minimum 2 years of experience in travel insurance, insurance claims customer service, or claims administration • Strong understanding of travel insurance benefits, policy terminology, and claims processes • Experience handling customer calls related to claims status, coverage questions, and claims submissions • Ability to explain insurance coverage and claims procedures in clear, simple language • Excellent written and verbal English communication skills • Patience, empathy, and a customer-first mindset • Strong organizational skills and attention to detail • Ability to manage multiple inquiries • Confidence handling difficult conversations and resolving customer concerns professionally • Comfortable working with claims management systems, customer service platforms, and new technologies • Ability to work independently in a remote environment while collaborating with a global team • Based in North America, with availability to work scheduled North American hours • Experience with US or Canadian travel insurance products is a plus • Additional language skills, particularly Spanish or French, are an advantage

🏖️ Benefits

• Remote-first company with flexibility to work where you work best • Growth and innovation opportunities • Room to stretch skills and build new ones • People-first culture with collaboration, respect, and trust • Meaningful work directly helping travelers • Competitive benefits supporting wellbeing and work-life balance

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