Client Service Manager – US Business Immigration

🔥 8 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $71k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 53 days.

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Vialto

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 $225M Private Equity Round - Vialto Partners on 2024-11

Healthcare • Logistics • Consulting

Vialto is a global mobility services and technology company that helps organizations and individuals manage cross-border work, immigration, tax, payroll, compensation, and related compliance. It combines expert advisory and managed services (immigration, tax, social security, rewards, remote work and business travel support) with a unified data and AI platform and open API integrations to deliver end-to-end, role-based solutions for enterprise clients. Vialto focuses on enabling employers and mobile workers to operate across jurisdictions with speed, control, and reduced risk.

📋 Description

• Oversee day-to-day client service and operational delivery for one or more client accounts • Serve as a key point of coordination between client stakeholders, engagement leadership, and legal teams • Build and maintain client stakeholder and engagement team relationships • Manage service expectations and translate client requirements into operational practices • Design, document, implement, and maintain SOPs, workflows, playbooks, and escalation protocols • Monitor case progression, milestones, outstanding actions, and dependencies • Monitor KPIs, SLAs, and operational performance metrics • Oversee recurring and ad hoc client reporting • Manage client inquiries, operational challenges, and escalations • Identify process gaps and implement continuous improvements, standardization, and automation • Collaborate cross-functionally to resolve bottlenecks and align priorities • Support client onboarding, account transitions, and operational changes • Coordinate data integrity reviews and resolve discrepancies • Develop client-facing communications, process documentation, FAQs, and templates • Coordinate client service meetings and quarterly business reviews • Uphold the firm's code of ethics, professional standards, and business conduct

🎯 Requirements

• Minimum of 6 years of relevant professional experience in client service management, service delivery, account operations, or a related operational management function • Experience in professional services, legal services, immigration, global mobility, or another complex, service-driven environment preferred • Experience overseeing operational service delivery for client accounts • Experience designing, documenting, implementing, and improving SOPs, workflows, escalation procedures, and service delivery controls • Experience monitoring case workflows, service commitments, KPIs, and SLAs • Strong client relationship management skills • Ability to coordinate activities across multiple teams and manage competing priorities • Experience with case management systems, operational dashboards, reporting platforms, or similar tools • Strong analytical skills • Experience supporting client onboarding, operational transitions, process implementation, or change management initiatives • Excellent organizational and time management skills • Strong written and verbal communication skills • High attention to detail and sound judgment • Proactive, solutions-oriented mindset • Experience in immigration services, global mobility, legal operations, or professional services preferred • Experience managing multiple client accounts or complex, high-volume operational environments preferred • Familiarity with immigration case management processes, client reporting requirements, and service performance metrics preferred • Experience facilitating client service reviews or quarterly business reviews preferred • Proficiency in Microsoft Excel, Power BI, Alteryx, or similar reporting and analytics tools preferred • Experience supporting process automation, workflow optimization, or operational transformation initiatives preferred

🏖️ Benefits

• Professional development opportunities • Collaborative, globally connected work environment • Innovation-focused culture • Career growth opportunities

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