Peer Manager

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $69.1k - $92.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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This company has sponsored H1B visas in the past.

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Provide leadership and operational oversight to Peer Supervisors • Provide ongoing administrative, operational, and technical supervision to Peer Supervisors • Review application of peer skills, coach staff, identify improvement areas, and recommend remediation • Manage, assist, and support Peer Supervisors and staff during shifts • Manage supervisor documentation and communication concerning Peer Support Specialist performance and shift details • Ensure Peer Supervisors complete biweekly individual supervisions with Peer Support Specialists • Collaborate with Training, Workforce Management/Operations, Crisis Services, and Quality Improvement departments • Ensure Peer Supervisors complete interaction monitoring for quality improvement and training • Answer helpline calls during call surges, staffing shortages, or when needed to maintain service levels • Monitor and track Peer Support Specialist peer certification progress for funder compliance • Ensure program alignment with Peer Support Core Values and National Peer Support Practice Guidelines • Create Peer Support training materials and deliver live virtual training sessions • Support staff development, well-being, service performance, and nonclinical peer support integrity • Perform other duties as assigned

🎯 Requirements

• Must be a Certified Peer Support Specialist, Certified Recovery Peer Advocate (CRPA) or Certified Recovery Peer Advocate-Family (CRPA-Family) through NYS Office of Mental Health (OMH) and/or NYS Office of Addiction Services and Supports (OASAS) • 3+ years of experience as a Peer Specialist/Advocate • Preferably demonstrated experience coaching, supervising, or leading peer staff, or equivalent leadership experience • Fluency in English, verbal and written • Fluency in Spanish or another language is a plus • Knowledge of mental health systems in the New York metropolitan area • Crisis intervention and/or mental health information and referral services experience is a plus • Copy of peer certification required by date of hire • Active listening, information gathering, problem-solving, and conflict-resolution skills • Superior communication, supervisory, time management, and multitasking skills • Ability to maintain a professional demeanor when handling crises and abusive contacts • Ability to work efficiently in a team and independently • Ability to remain stationary for prolonged periods • Ability to operate computer, keyboard, mouse, and office productivity machinery • Ability to communicate via video conferencing, phone, and chat applications • Visual ability to review digital documents or data on a computer monitor for extended durations

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Supplemental income insurance • Employer-paid disability insurance • Employer-paid life insurance • Pre-tax FSA for medical and dependent care • 401(k)

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