Technical Customer Success Representative

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vic.ai

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

💰 $52M Series C on 2022-12

Consulting • Healthcare • Artificial Intelligence

Vic. ai is a company that provides an autonomous finance platform designed specifically for accounting and finance operations. The platform offers advanced AI capabilities for invoice processing, purchase order matching, approval flows, payments, and analytics in the accounts payable sector. By integrating seamlessly with existing ERP systems, Vic. ai helps customers automate and optimize their financial workflows, significantly increasing efficiency and accuracy while reducing time spent on manual tasks. With a focus on AI-driven analytics and real-time insights, Vic. ai empowers businesses to make informed, data-driven decisions, transforming accounts payable departments into profit centers.

📋 Description

• Own the technical success and ongoing optimization of a portfolio of customers as the primary technical point of contact and trusted advisor • Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations • Translate technical findings into clear business insights for technical and non-technical audiences • Become a subject matter expert on the Vic.ai platform and customer workflows • Configure and optimize customer environments, including configuration updates and integration changes within AIPass • Partner with customers to improve business processes and maximize platform adoption • Troubleshoot complex customer issues, coordinating with Product and Engineering as needed • Use AI-powered tools and analytics platforms to improve efficiency and customer outcomes • Develop best practices, documentation, and repeatable processes to improve the customer experience • Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements • Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers

🎯 Requirements

• 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role • Strong data literacy, including analyzing complex datasets, understanding relationships between data sources, uncovering trends and opportunities, and translating technical findings into business recommendations • Experience working with SaaS products and enterprise customers • Excellent communication skills with the ability to explain technical concepts in a business-friendly way • Experience managing multiple customer priorities in a fast-paced environment • Strong project management and organizational skills • Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms • Comfortable working with CSV data, APIs, integrations, and software configuration • Familiarity with SQL • Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies • Previous experience in consulting, business transformation, or operational advisory roles • Experience working with finance, accounting, or ERP systems is a plus

🏖️ Benefits

• Competitive compensation • Equity • Comprehensive benefits • Flexible remote-first culture • Opportunities to collaborate across teams • Continuous learning

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