Client Success Partner – Integration Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $120k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Lead end-to-end implementation of strategic third-party benefits administration partnerships, including medical, pharmacy, TPA, and claims • Serve as the operational bridge between Commercial Strategy, Client Success, Operations, and Product teams • Work with Product PMs to translate partner technical requirements into seamless client implementations • Manage partner-specific workflows, configurations, and timelines • Shape Vida’s ongoing business strategies and programs with partners and internal teams • Lead client-facing projects across Product, Engineering, Analytics, Sales, Marketing, and external partners • Own implementation work streams from planning and launch through long-term partner lifecycle management • Maintain SOPs and the implementation playbook; train internal teams on established standards • Manage post-implementation partner relationships as the primary operational contact • Support commercial and strategy teams in vetting partner clients • Lead partner-specific onboarding and ensure partner and client satisfaction • Monitor partner SLAs, manage escalations, and establish scalable implementation frameworks • Identify opportunities for enhancements, scalability, and growth • Conduct partner-level performance reviews • Perform additional responsibilities as needed

🎯 Requirements

• Bachelor’s Degree at a minimum • 5+ years in account management, implementation, customer success, or partner integration, ideally within health tech or healthcare, or a background in management consulting • Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success • Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry • Familiarity with key healthcare administration and payer processes • Strong project management skills, exceptional attention to detail, and comfort navigating operational ambiguity • Critical thinking skills; ability to analyze data, identify gaps and risks, and create and implement recommendations for improvement • Ability to create and utilize work plans to prioritize and manage multiple concurrent priorities and tasks across work streams • Professional written and verbal communication skills; ability to summarize information and present findings and recommendations to internal and client leadership • Ability to develop and maintain leadership-level relationships internally and externally • Self-starter able to work independently or in a team environment with an ownership mentality • Comfortable navigating ambiguity and strategically prioritizing • Very organized and a team player • Proficient in web and mobile technologies, PowerPoint, and Excel • Must be authorized to work in the U.S.; Vida cannot sponsor work visas • Must reside in or be able to work from the U.S.; international work is prohibited

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action employer • Reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application procedures