Web Chat Sales Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $50.7k - $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Viking

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

🚗 Transport

✈️ Travel

💰 $500M Private Equity Round on 2020-11

Transport • Travel

Viking is a leading exploration company specializing in river, ocean, and expedition voyages across all seven continents. Founded in 1997, Viking provides destination-focused and culturally immersive travel experiences. The company operates with a vast team of over 10,000 employees, stationed on their ships, in global offices, and within remote teams in the U. S. , fostering a familial and supportive work environment. Viking is dedicated to offering meaningful travel experiences for curious travelers while maintaining a commitment to personal and professional growth within their team.

📋 Description

• Lead the Web Chat Sales team • Meet established sales goals and produce accurate, complete work • Provide a high level of service to all customers • Coach and manage a team of 12–15 travel agent sales consultants, including daily coaching and follow-up on sales behaviors • Monitor chat sessions to evaluate performance gaps and provide feedback • Schedule team meetings • Conduct one-on-one coaching sessions • Provide performance improvement plans and document results • Manage daily payroll review and bi-weekly submission • Monitor daily attendance and adherence • Collaborate with management and cross-functional teams on departmental projects, training and development initiatives, and team-building activities • Perform other duties as assigned

🎯 Requirements

• 3–5 years’ experience in a web chat sales environment • Previous supervisor experience in a sales capacity • Strong sales skills and understanding of the sales cycle • Call center experience within the travel industry preferred • Coaching and team-building skills • Excellent verbal and written communication skills • Proven ability to prioritize tasks and work well in a fast-paced, high-growth environment • Strong PC skills, including Microsoft Office • Detail-oriented with excellent organizational and follow-up skills • Flexible availability for an 8-hour shift, 4 weekdays and 1 weekend day, every week • High-speed internet access • Ability to plug equipment into a modem/router • Must be authorized to work in the United States or not require employment visa sponsorship

🏖️ Benefits

• Highly competitive compensation plan • Commission $43,470 - $55,100 annually (based on team performance metrics) • Employees are eligible for annual discretionary bonus • 401(k) plan with company match • Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking) • Accrue 15 paid vacation days • Sick time accrual by state • 6 paid holidays per year • Opportunity to take a free and/or discounted cruise • Highly subsidized gym membership • Discounts on theatres, theme parks, movie tickets, and travel discounts through IATA membership • Certified Great Place to Work company