Strategic Account Manager, Public Sector

Job not on LinkedIn

🔥 4 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Virtualitics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🎖️ Defense

🤖 Artificial Intelligence

☁️ SaaS

💰 $15M Debt Financing - Virtualitics on 2025-09

Defense • Artificial Intelligence • SaaS

Virtualitics is an AI-native software company that provides readiness and decision-support solutions purpose-built for defense organizations. Their flagship product, Virtualitics Iris, combines generative AI and specialized readiness AI agents to analyze fragmented readiness data and accelerate decisions across maintenance, materiel, personnel, supply chain, and mission modernization domains. Deployed across U. S. military services and grounded in research origins tied to Caltech and NASA JPL, Virtualitics emphasizes operational, mission-aware AI delivered as a platform to reduce analysis time, predict failures, and produce actionable courses of action for defense customers.

📋 Description

• Own the commercial and executive relationship, account strategy, expansion opportunities, and financial aspects of renewals and expansions for strategic accounts • Own the entire post-sale lifecycle of strategic accounts • Ensure customer retention, mitigate churn risk, and secure on-time contract renewals • Develop and execute account plans focused on customer health, value realization, and growth opportunities • Build and maintain multi-level relationships with end users, executive sponsors, contracting officers, senior government leaders, and C-level executives • Ensure customers achieve desired outcomes and realize the full value of the Virtualitics platform • Conduct executive business reviews, demonstrate value, review performance metrics, and align on future goals • Monitor account health and proactively address issues and customer churn risks • Serve as the primary internal voice of the customer • Liaise with Sales, Product, Engineering, and Delivery teams to support a seamless customer experience and inform the product roadmap • Identify and qualify expansion and upsell opportunities with Sales Account Executives • Manage and grow large, complex Federal accounts

🎯 Requirements

• Secret clearance required, up to TS; or eligibility to obtain and hold clearance • 8–10+ years of experience in a customer-facing role such as Strategic Account Management or Federal Sales, focused on post-sales and renewals • Proven, demonstrable track record of achieving near-100% retention and renewal rates with large, strategic enterprise or government accounts • Deep experience managing complex Federal/DoD contracts and navigating government procurement and renewal processes • Ability to drive customer conversations around renewal paths, color of money, timelines, and risk mitigation • Exceptional interpersonal and communication skills with senior government leaders and C-level executives • Strategic mindset with strong problem-solving skills and ability to act as a trusted advisor • Familiarity with enterprise software, particularly AI/ML, data analytics, or business intelligence • Direct experience with AI, logistics, sustainment, and operational readiness solutions within the DoD preferred • Established reputation and network within DoD and Intelligence Community program and contracting circles preferred • Experience using Customer Success and CRM platforms preferred • Active security clearance preferred • Bachelor's degree in Business Administration, Management, or a related field preferred

🏖️ Benefits

• Meaningful equity participation • Fully paid medical, dental, and vision coverage for you and your dependents • Unlimited PTO • Flexible work arrangements • Remote flexibility and hybrid options for team members based in the Los Angeles or Washington, DC areas