Account Director, Enterprise Accounts – Memberships

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🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $105k - $115k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 0%

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Virtuoso Travel

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏨 Hospitality

💼 Consulting

📦 Logistics

Hospitality • Consulting • Logistics

Virtuoso Travel is a luxury travel network that connects travelers with a curated selection of travel advisors and exclusive travel experiences. The company focuses on offering high-end travel solutions, providing personalized services to enthusiasts looking for unique, luxurious vacations. With a strong emphasis on tailor-made itineraries and insider access to the best destinations and experiences, Virtuoso Travel caters to discerning clients who value quality and attention to detail in their travel plans.

📋 Description

• Customize agency strategic plans with Virtuoso programs and benefits to support agency goals and objectives • Create growth plans for Enterprise Agencies and their Associate Agencies • Monitor agency performance and provide insights to the General Manager for strategic planning • Provide full-service support to a portfolio of large and growing luxury travel agencies • Provide access to operational resources and tools, including reporting, data analysis, and resource coordination • Present new initiatives and tools to agency owners/managers and executives • Train agency advisors on Virtuoso products and services • Access subject matter experts to enhance agency knowledge • Maintain strong relationships with agency owners and managers • Support communication and benefits of Tier 3 and 4 Partners to accounts • Drive communication and alignment for override achievement • Assist in onboarding new agencies and advisors • Facilitate communication between agencies and internal departments to resolve issues and optimize performance • Coordinate training and engagement initiatives tailored to large agencies • Represent the Virtuoso brand and uphold luxury service standards in agency interactions • Report to the General Manager • Maintain daily contact with Virtuoso staff and meet with Preferred Partners

🎯 Requirements

• 5+ years of experience in account management or travel industry operations • Familiarity with luxury travel services and agency models • Strong interpersonal and communication skills • Ability to manage multiple accounts and prioritize tasks effectively • Proficiency in CRM systems and Microsoft Office Suite • Bachelor's degree preferred; equivalent experience considered • Infrequent domestic travel may be required to attend company events (1–3 trips per year)

🏖️ Benefits

• Competitive salary • Full benefits package • Medical, dental, vision, and life insurance • 401(k) savings plan

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