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Donor Recruitment Process Manager

🔥 12 hours ago

🌵 Arizona, California, +33 more states – Remote

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💵 $83.5k - $121.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Logo of Vitalant

Vitalant

1001 - 5000 employees

Founded 1943

🏥 Healthcare

🤝 Non-profit

Healthcare • Non-profit

Vitalant is a national nonprofit organization that collects and provides blood, platelets, plasma and related transfusion services to hospitals and patients across the United States. With about 115 donation centers nationwide and service to roughly 900 hospitals, Vitalant runs blood drives, donor services (including a mobile app and eligibility screening), volunteer and hosting programs, a foundation for financial contributions, and conducts or supports scientific research in transfusion medicine. The organization focuses on recruiting donors, managing blood collection and processing, and distributing blood products to meet hospital demand.

📋 Description

• Serve as a trusted partner to donor recruitment leadership • Improve processes, systems, and tools supporting recruitment operations across the enterprise • Analyze data, lead projects, evaluate new approaches, and collaborate with cross-functional stakeholders • Drive process improvements that enhance efficiency, strengthen sales execution, support standardization, and improve operational performance • Develop procedures, processes, job aids, and Donor Recruitment Manual policies • Support blood drive account management, sales process monitoring and management, data collection, and training • Define process goals and expected outcomes and monitor progress • Identify and lead process resets and adjustments to address shortfalls • Lead pre- and post-process change evaluations using data analysis • Monitor and report internal sales processes and procedures • Research, evaluate, and recommend new products and methodologies • Support budget development and return-on-investment analysis • Develop operational requirements and enhancements for software applications with IT Systems and Marketing Operations • Serve as a subject matter expert for applicable business and production software and associated processes • Track software enhancements and change checkout, identify impacted business processes, and implement process updates • Maintain compliance with internal SOPs and external regulations • Report compliance issues to management • Provide quality customer service • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience required • Five years of related experience required • Two years of leadership experience • Three years of business software applications and blood bank manufacturing software experience • Excellent verbal and written communication skills • Excellent planning, organizational, and problem-solving skills • Efficient consulting skills • Ability to lead and support change management • Accuracy and strong attention to detail • Ability to analyze data and make sound decisions • Ability to work independently and in a team environment • Ability to interact with all levels of personnel • Proficient computer skills, including Excel, word processing, and spreadsheet applications • Monday-Friday, 8:00 a.m.-5:00 p.m. schedule • Up to 10% travel required to support enterprise initiatives, training, and departmental meetings

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401(k) retirement savings with 5% company match • Tuition assistance and professional development opportunities • Employee assistance and wellness resources • Generous paid time off • Paid holidays • Wellness-focused benefits • Health savings and flexible spending accounts • Employee recognition and service award programs • Discounted event tickets • Gym memberships • Hinge Health support • Exclusive employee offers

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