Patient Services Coordinator – Lead

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VitalCaring Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

👥 B2C

🧘 Wellness

Healthcare • B2C • Wellness

VitalCaring Group is a provider of home-based healthcare services including home health and hospice care, focused on delivering compassionate, personalized medical, emotional, and spiritual support to patients in their homes. The organization emphasizes trust, dignity, and improving quality of life for patients—particularly those with chronic, post-acute, or life-limiting conditions—and collaborates with physicians to create individualized care plans. VitalCaring also publishes news and case studies about outcomes, and has run pilot programs using AI to improve cognitive care and reduce caregiver burden.

📋 Description

• Provide day-to-day leadership, guidance, and workflow coordination for the centralized Patient Services Coordinator team • Serve as supervisor, subject matter expert, and escalation resource for complex scheduling and patient coverage needs • Perform Patient Services Coordinator responsibilities while supporting the broader team • Monitor staffing coverage, productivity, scheduling effectiveness, and key operational performance measures • Review reports and dashboards to identify scheduling gaps, missed or incomplete visits, and coverage concerns and drive resolution • Partner with Branch Directors, Clinical Managers, and field clinicians to improve productivity, scheduling optimization, and patient coverage • Monitor visit utilization and scheduling patterns to reduce avoidable LUPAs and maximize clinical resources • Balance workloads and staffing across assigned agencies • Provide onboarding, training, coaching, and ongoing development for Patient Services Coordinators • Conduct quality reviews of scheduling activities and documentation for accuracy, consistency, and compliance • Improve workflows, standardize processes, and create efficient scheduling practices • Facilitate communication among centralized scheduling, branch leadership, clinicians, patients, physicians, and the interdisciplinary care team • Communicate operational trends, barriers, and opportunities to leadership and help develop solutions • Support QAPI, performance improvement initiatives, and operational projects related to scheduling and workforce optimization • Foster accountability, collaboration, urgency, and genuine caring across the team

🎯 Requirements

• Minimum of 3 years of healthcare experience, preferably within home health, hospice, clinical operations, scheduling, or care coordination • Previous experience in a leadership, team lead, training, coaching, or mentoring capacity preferred • Graduate of an accredited Licensed Practical Nurse (LPN) or Licensed Vocational Nurse (LVN) program preferred but not required • Previous home health experience and familiarity with clinical scheduling, visit utilization, and clinician productivity strongly preferred • Proficiency with electronic medical records, scheduling systems, and reporting tools • Strong leadership, coaching, relationship-building, organization, analytical, problem-solving, written communication, and verbal communication skills • Current LPN/LVN license in the applicable state for clinical candidates • Current CPR certification for clinical candidates • Ability to maintain applicable professional and regulatory standards • If travel is required, a valid driver's license, reliable transportation, and automobile insurance in accordance with agency requirements are required

🏖️ Benefits

• Opportunity to make an impact by supporting timely, consistent care for patients in their homes • Coaching, training, and support for a team of Patient Services Coordinators • Opportunity to improve scheduling, clinician utilization, productivity, and patient coverage • Collaboration with branch leaders, clinical managers, clinicians, and operational leadership • Support for professional onboarding, training, coaching, and ongoing development