Associate Director – Development Operations

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🏄 California – Remote

🏄 California – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Vitamin Angels

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

🤲 Charity

🏥 Healthcare

💰 $300k Grant - Vitamin Angels on 2023-12

Charity • Healthcare

Vitamin Angels is a global public health nonprofit focused on improving nutrition for pregnant women, infants, and young children by increasing access to evidence-based nutrition interventions such as vitamin A supplementation, prenatal vitamins, and deworming. They partner with local organizations and governments in about 65 countries to deliver training, resources, service delivery, and reporting support. Vitamin Angels emphasizes financial transparency, community and corporate partnerships, and aims to double impact to reach 140 million women and children annually by 2033. They provide program resources, corporate engagement, and accept philanthropic donations to fund interventions in underserved communities.

📋 Description

• Build and lead the systems, processes, data infrastructure, and operational practices supporting Vitamin Angels’ integrated Development function • Serve as the business owner and subject-matter expert for Salesforce for Development • Support fundraising, relationship management, revenue forecasting, donor stewardship, and organizational decision-making • Establish and maintain practices for gift processing, data management, prospect and pipeline management, reporting, revenue reconciliation, donor acknowledgment, and fundraising analytics • Manage Salesforce roles, permissions, access, data governance, integrations, enhancements, testing, documentation, implementation, and user acceptance with IT • Monitor Salesforce adoption and data quality; address gaps through training, process improvements, and accountability • Develop and enforce data-entry, retention, security, quality, privacy, confidentiality, and records-retention standards • Conduct data audits and oversee cleansing, deduplication, standardization, enrichment, secure transfers, and integrations • Establish moves-management practices and support prospect research, screening, portfolio development, and relationship mapping • Develop dashboards, reports, analytical tools, standardized fundraising measures, and performance reporting for leadership and the Board • Assess, document, and implement efficient Development processes, workflows, templates, calendars, service expectations, ownership, and accountability • Develop and deliver Salesforce onboarding and ongoing training, user guides, process documentation, and responsive user support • Lead change-management efforts for new systems, processes, reporting requirements, and performance expectations • Build and lead the Development Operations function; recruit, onboard, coach, and manage staff as needed • Develop the annual work plan, budget, priorities, and success measures • Manage technology vendors, consultants, and service providers as needed • Serve on the Development leadership team and contribute to strategy, planning, culture, and performance • Represent Development Operations in cross-functional initiatives

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and relevant professional experience required • At least 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field • Significant experience using Salesforce in a fundraising or nonprofit environment, including developing reports and dashboards, improving workflows, maintaining data quality, and supporting user adoption • Knowledge of nonprofit fundraising practices, including gift processing, donor acknowledgment, prospect management, moves management, pipeline reporting, stewardship, and restricted funding • At least three years of experience managing staff, projects, or complex cross-functional initiatives • Demonstrated experience establishing data-governance standards and improving the accuracy, consistency, and usefulness of fundraising data • Experience improving business processes, documenting standard operating procedures, and leading organizational change • Strong project-management skills and the ability to manage multiple priorities, deadlines, stakeholders, and dependencies • Excellent written, verbal, interpersonal, training, and presentation skills • Demonstrated ability to explain technical or operational concepts clearly to colleagues with varying levels of experience • High standards for accuracy, data integrity, confidentiality, responsiveness, and quality • Sound judgment and the ability to handle sensitive donor, financial, and organizational information with discretion • Collaborative and service-oriented, with the ability to establish clear expectations and hold colleagues accountable for following agreed-upon processes • Proactive, solutions-oriented, self-directed, and comfortable building infrastructure in an evolving environment • Commitment to Vitamin Angels’ mission and willingness to embody its guiding behaviors: collaboration and inclusivity; integrity, kindness, and respect; solutions and action orientation; accountability and a growth mindset; and innovation and learning

🏖️ Benefits

• Medical, Dental and Vision Care • Life Insurance • 401(k) • Paid Time Off • Holidays • Wellness Program • Paid parental leave

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