Account Executive

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $55k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 0%

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Vitu

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🚘 Automotive

🔌 API

☁️ SaaS

💰 Series unknown on 2015-02

Automotive • API • SaaS

Vitu is a technology company that provides end-to-end, digital vehicle lifecycle solutions connecting lenders, dealers, remarketers, consumers and government jurisdictions. Its platform and APIs power 50-state title and registration processing, electronic titling (e-titling) and the National Title Exchange (NTX), accelerated title and payoff workflows for dealers and lenders, electronic lien & title (ELT), digital signatures, VIN/NMVTIS reporting and secure payment solutions for jurisdictions. Vitu also offers fleet registration compliance, lender CMS products for title and payoff management, repossession workflows, compliance training, and developer APIs; the company is SOC 1 Type II audited and an approved NMVTIS data provider.

📋 Description

• Build and maintain strong professional relationships with Vitu clients • Provide training, consultation, and support on state regulations and practices related to vehicle titling and registration • Act as client advocate for all products and services • Deliver white-glove customer service to dealers • Respond promptly to phone calls and emails • Resolve problems and troubleshoot issues • Identify and communicate client needs proactively • Arrive on time for scheduled appointments • Escalate and report issues with ownership and follow-up • Provide continual and follow-up training as needed • Provide backup phone coverage during business hours and rotational after-hours support • Perform proactive reporting and issue analysis • Complete end-of-month financial reporting • Conduct monthly volume reviews • Review and act on utilization dashboards • Ensure state compliance in related areas • Manage administrative duties delegated by DMV • Support clients throughout North Carolina

🎯 Requirements

• DMV OR Dealership Title & Registration experience • Excellent communication, retention, and training skills • Troubleshooting and problem-solving skills are a must • Strong writing skills and attention to detail • Familiarity with various DMS systems used by Vitu clients • Clean driving record and current State driver’s license required • Knowledge of State regulations pertaining to registration processing • Experience with Chrome and Firefox configuration and settings • Ability to use Microsoft Word, Excel, and Google Suite • Ability to effectively communicate with high-level Executives • Ability to work independently with limited supervision • Overall happy and positive attitude • Travel required up to 150 miles, 4–5 days a week • Account management in a business-to-business environment preferred

🏖️ Benefits

• Company-provided vehicle • Healthcare Coverage for you and your family covering Medical, Dental & Vision • Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA) • Generous PTO • Pet Insurance • Retirement Planning • ID Theft Insurance • Life and Disability Insurance • Commuter Benefits • Accident & Hospital, Critical Illness Insurance • Tuition Reimbursement • Employee first culture • Collaborative and inclusive working environment • Opportunities to grow and contribute