Patient Access Lead

🔥 0 minutes ago

🌵 Arizona, Colorado, +25 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $28 - $30 / hour

⏰ Full Time

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vivo Infusion®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Vivo Infusion® is redefining infusion care with a personal touch, offering individualized and compassionate treatment for patients. The company focuses on providing exceptional outpatient infusion therapy services in a comfortable environment, working closely with physicians to ensure seamless care. With numerous locations across several states, Vivo Infusion® is committed to making high-quality, cost-effective infusion therapies accessible to a wider community, ensuring a convenient and supportive experience for patients.

📋 Description

• Support the Patient Services department and facilitate the infusion admission process • Ensure thorough and accurate processing of referrals and updated orders, including insurance eligibility and benefits verifications, prior approvals, and data entry • Review and maintain patient eligibility, current financial documents, and prior approval renewals before appointments • Prioritize, organize, and delegate tasks to Patient Access Specialists • Complete quality assurance audits and reviews • Train new and existing employees, including onboarding and refresher sessions • Handle escalations, concerns, and calls • Serve as a subject matter expert in Patient Access functions, systems, resources, tools, and procedures • Assist with Patient Access functions and Patient Services workload as business demands require • Maintain working knowledge of insurance contracts, exclusions, CPT, HCPCS, ICD-10 codes, and drug copay assistance requirements • Uphold HIPAA guidelines • Generate, manipulate, and maintain Excel spreadsheets and data-management reports • Communicate with insurers, referring offices, patients, internal staff, and clinical staff • Coordinate with Patient Navigator, Medical Records Review, and Patient Resources teams regarding patient accounts, referrals, documentation, insurance, financial documents, and prior approvals • Monitor team workload and productivity • Run daily, weekly, monthly, and ad hoc reports, including schedule review and authorization tracking reports • Assist leadership with process changes, coverage, and guideline updates • Coordinate workload coverage to ensure timely handling of referrals and orders • Identify and escalate team performance issues and provide peer feedback as directed • Participate in and co-present on weekly calls • Assist with claim projects, patient data audits, acquisition assistance, month-end activities, and other projects • Maintain patient records and confidentiality in the electronic Medical Record System • Attend necessary department meetings and perform other duties as assigned

🎯 Requirements

• 3+ years of related prior work experience required, preferably in admission, scheduling, and medical insurance within healthcare • 3+ years working in high-volume insurance verification, benefits, eligibility, and authorizations • 2 years of medical billing and authorizations or managing physician referrals • 1 year in a customer service or patient-facing role • High school graduate or equivalent required; associate or bachelor’s degree preferred • Proven competencies can take precedence over prior work experience • Intermediate proficiency with all Microsoft Office products • Advanced knowledge of insurance, accounting, medical billing, HIPAA, Medicare/Medicaid, medical abbreviations, and terminology • Outstanding communication and interpersonal skills • Fluent in written and spoken English • Experience supporting multiple managers/supervisors • Prior experience handling sensitive information and maintaining confidentiality • Ability to perform each essential duty satisfactorily • Must reside in one of the listed states at the time of employment • Proof of eligibility to work in the US • Travel is minimal but can be up to 10%

🏖️ Benefits

• Bonus Plan Target: 5% Annually (Based on performance) • Company-wide Employee Ownership Program • Medical, Dental, Vision • HSA w/ Employer Contribution • Touchcare - Insurance Concierge Service • 401K with Match up to 4% • PTO: Accrual 3+ weeks PTO • PTO Buy-back, PTO Rollover, and PTO Donation Program • Wellness Reimbursement Program - $360 Annually • Employee Referral Bonus - Uncapped Bonus Potential • Tuition Assistance Program & Professional Association Reimbursement • Employee Assistance Program (Employer-provided) • Short & long-term disability (Employer-provided) • Life Insurance (Employer-provided) • Flexible hours 7:00am - 7:00pm EST • Opportunities for growth and advancement • Competitive benefits that support what matters most to you