Patient Care Navigator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vivo Infusion®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2022

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Vivo Infusion® is redefining infusion care with a personal touch, offering individualized and compassionate treatment for patients. The company focuses on providing exceptional outpatient infusion therapy services in a comfortable environment, working closely with physicians to ensure seamless care. With numerous locations across several states, Vivo Infusion® is committed to making high-quality, cost-effective infusion therapies accessible to a wider community, ensuring a convenient and supportive experience for patients.

📋 Description

• Serve as the communication hub for patients, referring providers, VIVO Clinical Operations, VIVO Intake Department, RISS Team and PRO Teams • Establish strong working relationships with assigned physicians/practice managers, RISS and VIVO support teams • Understand and communicate physician preferences for patient care • Establish rapport with patients and caregivers • Investigate, triage, and resolve patient issues • Proactively assist patients to minimize issues • Escalate issues to physicians, department supervisors, or other appropriate parties • Coordinate with support teams for accurate intake registration, insurance verification, scheduling and PRO resources • Evaluate needs and coordinate with the education department to create content/experts for in-services • Support and participate in process improvement efforts • Follow telephone etiquette and service standards when interacting with patients • Support and adhere to VIVO policies and procedures • Ensure accurate and timely responses while promoting efficient patient experiences, reducing financial loss and ensuring compliance

🎯 Requirements

• High school diploma or equivalent, required • Minimum 3 years of related prior work experience in a healthcare environment; outpatient clinic settings preferred • Proven competencies can take precedence over prior work experience • Knowledge of medical terminology required • Prior experience working with sensitive information and maintaining confidentiality, required • Proficient (intermediate level of application) with all Microsoft Office Products programs • Outstanding communication and interpersonal skills • Fluent in written and spoken English • Technical ability to navigate a system for data input • Ability to perform basic math sufficient to understand patient financial obligations and concerns • Working knowledge of PC window applications sufficient to input and retrieve data • High level of customer service experience • Ability to adapt to changing technology, policies, procedures and processes • Demonstrated interest in process improvement or adopting new processes and/or technology • Demonstrated ability to understand medical insurance information • Critical thinking, decisive judgment, and ability to work independently with minimal supervision in a hectic environment • Demonstrated success in working remotely • Demonstrated independent thinking and problem-solving skills • Ability to exercise judgment to triage issues and concerns • Ability to switch from one task to another successfully in a fast-paced, ever-changing environment • Ability to perform the essential duties satisfactorily • Ability to meet the physical demands of the role, including vision abilities and standing, walking, talking, hearing, smelling, sitting, stooping, kneeling, bending, crouching, and using hands and arms

🏖️ Benefits

• Private Equity for the Greater Good - Company-wide Employee Ownership Program • Medical, Dental, Vision • HSA w/ Employer Contribution • Touchcare - Insurance Concierge Service • 401K with Match up to 4% • PTO: Accrual 3+ weeks PTO • Rollover and PTO Donation Program • Wellness Reimbursement Program - $360 Annually • Employee Referral Bonus - Uncapped Bonus Potential • Tuition Assistance Program & Professional Association Reimbursement • Employee Assistance Program (Employer-provided) • Short & long-term disability (Employer-provided) • Life Insurance (Employer-provided) • Bonus Plan Target: 5% Annually (Based on Performance)