Senior Director, BSS Engineering – Product

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $240k - $318k / year

⏰ Full Time

🟠 Senior

🖥 Software Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $225M Post-IPO Debt on 2014-08

Consulting • Healthcare • Logistics

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems • Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management • Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model • Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs • Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations • Establish governance, prioritization forums, success measures, and communication rhythms, including AI-enabled insight and automation • Lead and develop a global BSS Engineering and Product team, including engineering managers, product owners, platform leads, architects, and delivery specialists • Run operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritisation, risk management, and product delivery progress • Build organisational capability through hiring, succession planning, team structure design, globally distributed delivery, and AI enablement

🎯 Requirements

• Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS • Deep BSS domain expertise, including platforms such as Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ, or equivalent • Experience leading BSS platform delivery, including migrations, integrations, data improvement, release planning, and API-led or cloud-native architectures where appropriate • Strong product ownership capability, with experience translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes • Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment • Track record of using AI, automation, or data-driven tooling to improve productivity, quality, and platform outcomes • Experience in CPaaS, UCaaS, CCaaS, or Tier 1/Tier 2 telecommunications • Experience with API monetisation, partner billing, usage-based charging, subscription management, or digital self-service

🏖️ Benefits

• Medical, Dental & Vision Insurance • 401(k) • Ericsson Care Line • Discretionary Time Off (DTO)/Hourly Paid Time Off (PTO) • Volunteer Time (VTO) • Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.