Client Relationship Manager

🔥 1 minute ago

🦌 Connecticut, Massachusetts – Remote

🦌 Connecticut – Remote 🍂 Massachusetts – Remote

💵 $89k - $118k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Manage all aspects of specific sponsored plans • Build and maintain strong client relationships • Support overall profitability • Ensure seamless day-to-day operations and timely delivery of periodic processing events • Apply operational best practices to ensure plans run efficiently and meet client needs • Enhance service delivery by managing risk and improving efficiency and quality • Serve as liaison between internal and external partners supporting plan operations • Participate in sponsor calls and meetings • Support sales opportunities, including participation in onsite presentations • Travel as needed to attend client meetings

🎯 Requirements

• High School Diploma or GED required • 5+ years of experience in the financial services industry • Strong customer service experience and skills • Experience managing highly sensitive and at-risk client relationships • Bachelor’s degree in Business Administration or equivalent preferred

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day • Paid volunteer time — 40 hours per calendar year • Incentive opportunities, including annual cash incentives, sales incentives, and/or long-term incentives, based on the role and achievement of annual performance objectives