IT Release Manager

🕒 June 19

🏢🏡 Boston – Hybrid

💵 $79.6k - $132.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Manage the lifecycle of releases for hardware and software modifications and new deployments by following release management and applicable IT service management processes. • Build and maintain release roadmaps to identify scope, timelines, dependencies, and execution plans in collaboration with team members and leadership while minimizing or avoiding risk of collision with other changes or releases. • Meet monthly or quarterly with business leaders to review priorities and plan for future work. • Document the full lifecycle of releases in the service management tool, including tollgate activities, stakeholder approvals, project management approvals, and required IT service management process steps. • Identify risks, manage interdependencies and timing concerns, support milestone adherence, and ensure release integrity can be measured. • Coordinate with other release managers and application suite managers across large multidisciplinary teams in a matrixed organization to confirm resource availability and escalate concerns to senior leaders as appropriate. • Partner with operations, business analysts, quality assurance, developers, project management, infrastructure, senior business and IT leaders, and supplier resources to support release scope and execution. • Create release plans and conduct release readiness, milestone, and business go/no-go reviews with technical teams, project managers, and business stakeholders. • Develop communication plans, including scope and change control management, and communicate execution plans and impacts to configuration item asset owners affected by the release. • Communicate and escalate issues related to release plan, scope, schedule, implementation quality, and final release results. • Provide release metrics, release scorecards, reporting, and escalation updates as appropriate. • Coordinate execution plans and monitor activities during release implementation, ensuring technical support is available before, during, and after installation. • Ensure production issues are identified, tracked, and resolved during the post-installation phase. • Adhere to SLA agreements and request approval for deviations from SLAs when permitted by process policies and guidelines. • Participate in post-implementation reviews, continuous service improvement meetings, CAB meetings, and release advisory meetings. • Perform other duties and projects as assigned.

🎯 Requirements

• Bachelor’s degree in Computer Science or related field. • 3–5 years of release management experience or enterprise-wide project/delivery management experience. • 10 years of experience in application and hardware implementation. • Detailed understanding of ITIL Release, Change, and Configuration Management. • Advanced knowledge of the software development lifecycle. • Demonstrated effective leadership and critical thinking skills. • Very strong written and verbal communication skills. • Strong project management and organizational skills. • Demonstrated ability to collaborate and build relationships with various stakeholders in a matrixed environment. • Proven record of flexibility and ability to adapt to changing priorities. • Exposure and familiarity with automated testing tools, process management tools, agile delivery tools, and change management. • Experience with ServiceNow and analytics tools. • Expert-level Microsoft Office knowledge, including Excel and PowerPoint. • Proven ability to problem solve and apply strong critical thinking skills.

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year