Senior Enterprise Client Executive

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Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💸 Finance

Finance • Insurance • Retirement

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Retains clients, maintains sustainable relationships, and understands our suite of solutions to expand services by demonstrating a thorough understanding of client needs. • Drives renewals and executes end to end expansion sales within customer base. • Pursues and develops new opportunities, and expansion opportunities at assigned accounts. • In partnership with the client, creates an account plan that reflects strategic client business objectives. • Identifies key success measures for solutions within account and then manages to the plan. • Demonstrates strong upselling aptitude to secure product adoption, renegotiate KPIs, and secure incremental budgets that align with client objectives and drive client growth • Collaborates with all internal teams, external vendors and other key partners to achieve program results and ensure client satisfaction. • Stays abreast of industry and technology trends. • Educates and advocates for clients on the basis of these trends • Serve as a strategic partner/trusted advisor, understanding client needs and dynamics to identify how client business goals can be met and exceeded, and showcasing creative thinking to establish long-term client trust. • Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn. • Deploy sound proposal management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines. • Develop collaborative relationships with internal teams and display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals. • Ensures client satisfaction and continuously monitors ongoing client satisfaction. • Additional responsibilities, as required.

🎯 Requirements

• 5+ years industry experience in areas such as HCM, Insurance, Benefits Administration, Benefits Consulting, SaaS, or Healthcare. • Bachelor's degree required. • Experience working with National Accounts in strategic selling and/or customer service. • Proven ability to build internal and external partnerships at all organizational levels and to lead via influence in a matrixed leadership environment • Ability to convey complex messages across a wide range of audiences, both internally and externally • Exceptional presentation skills at the VP level • Ability to use facts and data to tell a story that leads to sales

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year