Account Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $58.7k - $92.3k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

👻 Ghost score 0%

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Manage assigned book of client business, serving as advisor on client service and operations-related issues • Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives • Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction • Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements related to products and service offerings • Function as primary service contact to achieve and maintain high satisfaction levels and client retention • Market the value of programs, products, and services to gain adoption within each account • Facilitate client-related marketing initiatives • Develop and manage account plans with strategic objectives, communication, growth, and retention strategies • Maintain understanding of compliance-related items, including state and federal regulations or mandates applicable to the client base • Participate in key client meetings, in-person or virtually, including Client Partnership Review, finalist, Site Visit, and other client-required events • Develop and manage implementation processes to ensure client accounts are implemented according to requirements and performance standards • Address custom client requirements with internal and external business partners • Manage client contracts, compliance, and related activities, including contracts, evidence of coverage, and summary plan descriptions • Manage client and member communication strategies and collateral deployment collaboratively • Compile and distribute reports • Interpret reporting requirements and position reports to clients • Proactively monitor clients to identify problematic issues • Escalate client issues to appropriate business partners and drive solutions as needed

🎯 Requirements

• College degree in Business Administration or related field, or equivalent experience • 2+ years of account management experience and/or client service experience • Effective interpersonal and communication skills with ability to influence internal and external business partners • Experience participating in client-related project teams • Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs • Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment • Proven ability to adapt to change quickly and work effectively within an agile environment • Proven problem identification and solving capabilities • Knowledge of insurance platform technologies • For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment • Must comply with applicable Information Security and Privacy Policies • Must meet work authorization and employment eligibility requirements applicable to the United States

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