French Bilingual Customer Support

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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VSP Vision Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1955

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

📋 Description

• Ensure accurate, timely, and efficient customer support • Respond to routine and complex inquiries from members, clients, providers, and internal/external business partners via telephone, in person, or internet/email • Provide information regarding prescriptions, plans, products, services, procedures, online purchasing, e-commerce, payments, eligibility, orders, shipping, and stock availability as applicable to the line of business • Complete documentation, letters, and forms accurately • Perform quality assurance testing for company software • Research and resolve issues and complaints and determine appropriate resolutions • Solve non-standard customer problems • Educate and influence customers and prospective customers on company products, services, and solutions • Identify customer trends and communicate them to business partners, leaders, and divisions • Suggest corrections, changes, and solutions and escalate organization-wide issues appropriately • Maintain line-of-business customer service and support-level standards • Stay current on customer service policies, procedures, and product/service information • Attend benefit fairs, open enrollment meetings, and client meetings when required by the line of business • Provide information at events and attend occasional overnight travel when required • Support Sales Representatives with customer-order inquiries when required • Serve as first point of contact for Sales Representatives when required • Process claims based on business needs and workflow fluctuations when required

🎯 Requirements

• One to two years of customer service experience handling moderate to complex customer inquiries • Experience in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries • Must be bilingual and able to fluently speak two languages • Available to work any shift, including weekends, holidays, and/or overnight • Demonstrated internet knowledge and understanding of basic internet browser settings • Ability to work with multiple software programs simultaneously • Working knowledge of MS Office package • Effective verbal and written communication skills • Excellent interpersonal and rapport-building skills • Ability to ask appropriate and relevant questions to identify customer needs • Proven problem-solving, negotiation, and decision-making skills • Ability to use discretion and judgment in applying customer/call handling guidelines • Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment • If acting as a third-party administrator for processing payments, subject to a credit check • Windows 10 • Intel Core i5-7500 CPU • 16GB DDR4 memory • 256GB solid-state hard drive • Wired headset • Wired connection to router/modem • Minimum 50 Mbps download speed • Minimum 10 Mbps upload speed • Loaded latency below 150 ms • For remote or hybrid roles, must demonstrate high engagement in virtual environments, including camera presence during meetings

🏖️ Benefits

• Equal opportunity employer • Drug-free workplace • Pre-employment substance abuse testing • Company-provided operating system, CPU, memory, hard drive, and wired headset • Home wired internet connection requirements with provided cable/wire • Remote work arrangement