Strategic Account Manager – IT, MSP

🔥 0 minutes ago

🏈 Ohio, Maryland – Remote

🏈 Ohio – Remote 🦀 Maryland – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Virtual Technologies Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1973

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round on 2022-10

Cybersecurity • SaaS • Enterprise

Virtual Technologies Group is a company that offers IT solutions with a focus on managed services and cybersecurity. Established in 1962, the firm provides a range of services including 24/7 video surveillance monitoring, asset lifecycle management, and VoIP services to enhance communication for businesses. The company is dedicated to building long-term partnerships with clients by offering tailored IT solutions to meet their unique needs, allowing them to focus on their core operations with reduced risk and downtime.

📋 Description

• Retain and expand VTG’s most strategic accounts • Own a small portfolio of the company’s largest clients and hunt growth within existing accounts • Expand wallet share and convert spend into recurring services • Open whitespace with service lines accounts have not previously purchased • Serve as lead executive for each account • Complete relationship transfer maps and hold executive introductions during the first 30 days • Establish CRM baseline during the first 30 days • Draft account plans and whitespace reviews, initiate mutual success plans, and create expansion opportunities during days 31–60 • Lead executive QBRs, build expansion pipeline to coverage, and map the renewal calendar 12 months out during days 61–90 • Develop account growth strategies, including stakeholder mapping, whitespace and wallet-share analysis, and quarterly execution priorities • Position VTG’s full portfolio against evolving account needs • Shift accounts toward higher-margin, higher-retention managed services engagements • Lead the renewal motion end-to-end, identifying risk early and protecting against unplanned churn • Build multi-threaded C-suite relationships and conduct executive QBRs tied to outcomes and dollars • Orchestrate Service Delivery, Operations, Product, Finance, and Support to protect and grow client relationships • Maintain accurate account plans, forecasts, and renewal and expansion pipelines

🎯 Requirements

• 5+ years in strategic account management, key account, or customer growth roles in IT services, MSP, telecom, SaaS, or adjacent fields • Demonstrated track record of expanding wallet share and cross-selling/upselling within existing accounts • Ability to build and execute account strategy tied directly to growth targets, including whitespace mapping, stakeholder mapping, and execution cadence • Strong executive presence and ability to build C-suite relationships and run executive QBRs • Experience orchestrating cross-functional resources across delivery, operations, finance, and product • Fluency in CRM discipline, account planning, and forecasting • Ability to translate technical and delivery outcomes into business value for non-technical executive audiences • Experience growing recurring-revenue relationships and using service-delivery KPIs such as SLA, CSAT, and ticket health as a growth lever (preferred) • Familiarity with managed services, network, security, structured cabling, endpoint lifecycle, and field services offerings (preferred) • Experience in K–12 education, including E-Rate familiarity, is a plus, not a requirement • Located in the Maryland or Ohio areas (preferred) • Sales experience in IT services, MSP, telecom, SaaS, or adjacent fields

🏖️ Benefits

• Medical insurance plans • Dental insurance • Vision insurance • Health savings accounts (HSA) • Flexible spending accounts (FSA) • Life insurance • Short and long-term disability insurance • Paid time off and holidays • 401(k) with employer match • Professional development • Opportunity to learn, grow, and expand skillset • Dynamic environment • Work with cutting-edge technology