Technical Support Engineer

🕒 April 1

🏈 Alabama, Arizona, +30 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $30 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 48%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vultr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

Cloud Computing • Artificial Intelligence

Vultr is a cloud infrastructure provider offering a wide range of services including compute instances, storage, managed databases, and GPU clusters. The company focuses on providing high-performance and accessible cloud solutions, leveraging both AMD and NVIDIA technologies to power applications in artificial intelligence, high-performance computing, and general workloads. Vultr offers services that are designed to be simpler and more cost-effective than major competitors like AWS, GCP, and Azure, with global data center locations to support diverse deployment needs.

📋 Description

• Provide advanced technical support for Vultr products and infrastructure • Serve as an escalation point for complex issues and support customers and internal teams in diagnosing and resolving platform-related problems • Respond to customer inquiries and provide technical guidance regarding Vultr products and services • Act as a first responder to platform-level alerts and incidents • Assess impact, perform advanced troubleshooting, and initiate appropriate escalation • Lead complex incident analysis and root cause investigations • Develop recommendations to prevent recurrence of platform-level issues • Coordinate with system administration, engineering, networking, and other internal teams to resolve platform-level problems and outages • Recommend corrective and preventive actions based on platform behavior and incident trends • Support resolution of escalated customer complaints with technical analysis, clear communication, and timely updates • Assist Technical Support Specialists with diagnosis, troubleshooting approach, and resolution strategy • Create, update, and maintain internal documentation, knowledge base articles, and support procedures • Support enterprise customer environments, including troubleshooting performance, availability, and configuration issues • Serve as subject matter expert, setting diagnostic standards and best practices • Participate in a 24/7 team-based operations environment, including scheduled shift coverage

🎯 Requirements

• Demonstrated experience in enterprise technical support or a similar advanced support role (3+ years) • Strong experience working with Linux systems, including advanced use of command-line tools for troubleshooting and investigation • Solid understanding of troubleshooting methodologies and ability to apply them to complex, non-routine technical issues • Experience with enterprise networking concepts sufficient to diagnose and support platform-level issues • Experience supporting enterprise customer environments in an infrastructure-as-a-service or cloud-based context • Strong customer service skills and ability to communicate effectively in high-pressure or time-sensitive situations • Ability to work independently, manage shifting priorities, and maintain focus in a fast-paced, 24/7 operations environment • Strong written and verbal communication skills • Proficiency with the English language • Knowledge of enterprise GPU service delivery is a plus • Familiarity with containers and Kubernetes in an enterprise environment is a plus • Must be eligible to work in the United States without sponsorship now and in the future • Must be located in the United States • Applications currently accepted from candidates residing in Alabama, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or Wisconsin

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Increased PTO at 3 year and 10 year anniversary • 1 month paid sabbatical every 5 years • Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription

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