Salesforce Business Analyst – IRS MBI/Public Trust Clearance

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VXForward

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🤝 B2B

🔒 Cybersecurity

Consulting • B2B • Cybersecurity

VXForward is a leading information technology solutions and services provider that helps clients create business value through enterprise software development, business process management, business intelligence, database administration, DevOps, middleware support, cybersecurity, and operations & maintenance. The company delivers consulting, implementation, and support services across diverse industry verticals using tools such as Pega, Appian, TIBCO, IBM, Oracle, and Microsoft, and emphasizes risk-based cybersecurity, program/project management, and legacy-mainframe and cloud-enabled operations.

📋 Description

• Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce. • Document detailed user stories, acceptance criteria, and Agent Instructions/prompts aligned with IRS policies. • Create as-is and to-be process flows identifying where AI agents can reduce manual touchpoints or improve data accuracy. • Define testing strategies for AI grounding and accuracy. • Participate in User Acceptance Testing to ensure agents avoid hallucinations and follow security constraints. • Develop training materials and documentation to help IRS personnel work alongside autonomous digital assistants.

🎯 Requirements

• Must hold an active IRS MBI or Public Trust clearance. • 4+ years as a Salesforce Business Analyst. • At least 1 year focused on AI-driven solutions or automated workflows. • Practical experience defining Topics and Actions within the Agentforce framework. • Salesforce Certified Business Analyst certification required. • Salesforce Certified Agentforce Specialist certification required. • Strong understanding of Salesforce Data Cloud and how data feeds the Agent. • Expertise in Salesforce Flow. • Proficiency in Jira, Confluence, and Lucidchart. • Ability to explain complex AI concepts, including grounding and LLM reasoning, to non-technical federal leadership.

🏖️ Benefits

• Exciting Projects, Meaningful Impact • Continuous Learning and Growth • State-of-the-Art Technologies • Collaborative Team Environment • Make a Real Difference • Work-Life Balance