Enrollment Manager, RN

🔥 12 hours ago

🌵 Arizona, California, +9 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vynca

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

⚕️ Healthcare Insurance

🏥 Healthcare

Consulting • Healthcare Insurance • Healthcare

Vynca is dedicated to helping patients with serious illnesses, such as cancer and heart failure, by providing expert palliative care services. Their comprehensive approach includes clinical care, social support, mental health counseling, and advance care planning, ensuring that patients receive compassionate, coordinated assistance at home or remotely. Vynca's mission is to enhance the quality of life for patients by managing symptoms, providing emotional support, and facilitating open discussions about healthcare goals and preferences.

📋 Description

• Own daily, weekly, and monthly outreach and enrollment targets for assigned expansion markets • Monitor outreach performance in real time and redirect team effort to address shortfalls • Lead daily enrollment huddles covering results, call targets, priority lists, and barriers • Manage outreach list hygiene, call cadence, attempt rules, and time-of-day strategy • Partner with reporting to develop and refine performance dashboards and reports • Produce daily and weekly reporting for clinical, growth, and executive leadership; escalate risks with recovery plans • Translate expansion goals into staffing plans, volume requirements, and productivity expectations • Collaborate with Marketing and senior leadership on strategies, messaging, materials, scripting, and campaign timing • Directly supervise and develop the Enrollment RN, Enrollment Medical Assistants, Outreach Specialists, and in-person Clinical Liaison • Complete annual performance reviews and conduct weekly 1:1s, coaching, and performance management • Oversee Clinical Liaison field activity, referral source engagement, on-site enrollment support, and market coordination • Ensure clinical screening, eligibility review, consent conversations, documentation, and enrollment workflows meet standards • Monitor and coach call quality through call reviews and side-by-side observation • Support onboarding, training, mentoring, and precepting of enrollment staff • Ensure daily outreach coverage across time zones and manage call-offs, PTO, and schedule changes • Conduct routine audits for eligibility accuracy, documentation completeness, compliance, and workflow adherence • Identify and resolve workflow issues affecting reach rate, conversion, or speed to enrollment • Support program improvements, standardization, and scalability during new-market launches • Collaborate with Providers, clinical teams, health plans, and referral partners to ensure handoff to ongoing care • Provide direct outreach, screening, or patient care delivery as needed • Travel for training, meetings, market launches, and other business needs as required

🎯 Requirements

• Willing and able to work Monday through Friday, with outreach coverage spanning 8:00am Eastern Time through 5:30pm Pacific Time, with flexibility for potential evenings and weekends • Active, unrestricted Registered Nurse (RN) license • Ability to obtain California licensure within 6 months of hire • Ability to obtain additional state licensure as needed • 2 years of people management experience • 5 years in a direct care delivery role as a Registered Nurse, including at least 2 years in palliative care, hospice care, or complex care management • Experience managing daily production or outreach metrics • Strong data fluency and ability to build, read, and act on reports and dashboards • Experience in change management in rapid-growth environments • Strong organizational and independent working skills • Proficient in Microsoft and Google applications • Salesforce experience strongly preferred • Excellent communication and motivational skills, including conflict resolution techniques • Experience launching or scaling enrollment, intake, or patient acquisition functions in a new market • Experience overseeing telephonic outreach or healthcare call center operations • Experience managing field-based or in-person liaison staff • Working knowledge of lean Six Sigma methodology • CHPN certification preferred • Background check required prior to employment • Influenza vaccination required for patient-, client-, or customer-facing roles, subject to accommodation consideration • Must comply with U.S. employment eligibility verification using E-Verify

🏖️ Benefits

• Bonus eligibility • Medical insurance • Dental insurance • Vision insurance • Income protection benefits • Flexible PTO • Company holidays • 401(k) • Wellness benefits • Mileage reimbursement for field roles