Director of Operational Excellence

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $120k - $130k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WarrCloud Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

WarrCloud Inc. is a pioneering company in the automotive industry that specializes in automating warranty claims processing for dealerships and OEMs. Utilizing cutting-edge AI technology, WarrCloud offers a fully automated solution that processes warranty claims swiftly and efficiently, significantly reducing processing costs while increasing revenue. The company's platform improves operational efficiency by eliminating tedious manual paperwork, enhancing OEM scores, and providing a comprehensive oversight of claim statuses. This innovative approach not only boosts cash flow but also frees up dealership employees to focus more on customer satisfaction, positioning WarrCloud as a leader in modernizing warranty management within the automotive sector.

📋 Description

• Serve as the bridge between Production, Product, Technology, Quality, Data, and Leadership • Lead operational excellence strategy and continuous-improvement frameworks for claims processing • Identify opportunities to improve productivity, quality, cost, speed, and scalability • Build prioritized improvement portfolios, business cases, ROI expectations, and executive progress reports • Map, analyze, standardize, document, and optimize end-to-end automotive warranty claims processes • Partner with Production to diagnose root causes, design and test improvements, implement standards, measure results, and transition sustainable improvements into Production ownership • Lead Lean, Six Sigma, Kaizen, and other structured improvement methodologies • Lead cross-functional improvement and transformation projects • Identify automation opportunities involving RPA, AI, machine learning, APIs, workflow automation, and related technologies • Partner with Product and Technology on operational requirements, future-state workflows, product roadmap planning, and technology validation • Develop operational analytics, benchmarks, dashboards, and process-mining approaches • Design scalable operating models and workflows for rapid growth and new customers/OEMs • Lead change-management plans, pilots, adoption measurement, and post-implementation reviews

🎯 Requirements

• 7–10+ years of experience in Operational Excellence, Process Improvement, Business Transformation, Operations Strategy, Consulting, or related fields • Demonstrated experience leading large-scale process improvement initiatives • Strong understanding of Lean, Six Sigma, process mapping, root-cause analysis, and continuous improvement • Experience working with technology and product organizations • Strong analytical and financial business-case skills • Demonstrated ability to influence cross-functional teams without direct authority • Experience translating data into operational recommendations • Strong project and change-management capabilities • Preferred automotive experience in automotive warranty claims, dealership fixed operations, automotive BPO, OEM warranty processes, DMS workflows, warranty administration, multi-OEM environments, or automotive SaaS/technology-enabled services • Applicants advancing in the selection process must complete the Culture Index survey for further consideration

🏖️ Benefits

• 100% Covered Medical • Unlimited/Flexible PTO Policy • Stock Options • 401k with Employer Contribution • Remote Work Flexibility • 10 Paid Holidays Per Year • Performance-based bonus opportunities • Flexible, humble, and kind company culture • Supportive teams • Hands-on work with cutting-edge AI/ML technology