Senior Vice President – Client Services

🔥 0 minutes ago

🏈 Alabama, Arizona, +35 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $250k - $300k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Own senior executive relationships and serve as the primary escalation point for assigned healthcare strategic accounts • Develop and execute account growth strategies, including organic expansion, cross-selling, and new logo opportunities • Lead renewal and contract renegotiation strategy with Legal and Finance, including SOW structuring, pricing, and risk mitigation • Build and maintain account plans focused on client satisfaction, retention, net revenue retention, and service expansion • Partner with Operations to ensure contractual and regulatory delivery commitments, including HIPAA, CMS, and AEP-cycle readiness • Conduct client profitability analysis and recommend commercial actions to protect margin • Lead executive business reviews and governance cadences with client stakeholders • Support RFP responses and new opportunity pursuits for payer clients • Build internal alignment with regional directors, account managers, and cross-functional stakeholders • Mentor and develop healthcare account leadership talent • Report directly to the Chief Client Officer

🎯 Requirements

• Bachelor's degree required; Master's degree or equivalent executive education preferred (Business, Management, or related field) • 12–15+ years of progressive client relationship, account management, or general management experience • Significant experience in BPO, healthcare payer services, or related outsourced services environments • Demonstrated experience managing large, complex, multi-million-dollar client relationships at an executive level • Working knowledge of healthcare payer operations, HIPAA, CMS, and AEP/seasonal business cycles strongly preferred • Track record of leading contract renegotiations, RFP responses, and commercial structuring (SOW/pricing) for enterprise accounts • Executive presence and excellent interpersonal and communication skills • High integrity and sound judgment in compliance-sensitive client environments • Strong commercial and financial acumen • Ability to operate effectively under high pressure and ambiguity

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Disability benefits • 401k • Paid time off • Discretionary bonus (depending on the specific role) • Other benefit programs (depending on the specific role)