Senior Technical Services Engineer – Remote US West

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

🤝 B2B

💰 $140M Series E - WEKA on 2024-05

Artificial Intelligence • Enterprise • B2B

WEKA is an enterprise-focused company that provides an "AI-Native Data Platform." The available materials reference a WEKA support portal used for customer access and account management, indicating the company offers platform software and support for AI/data workloads aimed at business customers.

📋 Description

• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements • Troubleshoot and resolve technical issues, escalating to engineering when necessary • Reproduce customer issues in a lab environment • Provide feedback to Engineering to enhance product supportability, usability, and serviceability • Support pre-sales engineers, partners, and resellers with technical expertise • Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues • Own, track, and document customer issues via the ticketing system • Communicate clearly and professionally with customers, partners, and internal teams while advocating customer concerns internally and representing WEKA externally • Contribute to internal and customer-facing documentation, including FAQs and knowledge-base articles • Contribute to project initiatives aligned with team and company goals • Progress toward subject matter expertise in different technologies and obtain industry certifications • Participate in on-call, follow-the-sun support rotations as needed • Be available for alternative work hours, including nights, weekends, and holidays, and potential regional/international travel

🎯 Requirements

• 5+ years in customer-facing technical roles, solving complex enterprise infrastructure issues • Strong technical troubleshooting supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.) • Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX) • Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting • Experience working with or troubleshooting file protocols (POSIX, NFS, SMB, S3) • Experience working with Kubernetes, Containers, LXC • Experience troubleshooting and analyzing logs and other monitoring tools (Prometheus, Grafana) • Experience in enterprise L3 support and customer interactions for enterprise infrastructure products • Strong technical troubleshooting and fault isolation skills in a multi-platform-system-vendor environment • Proven ability to troubleshoot complex customer problems and manage the escalation process to internal engineering and product teams • Experience collaborating between customer support and product development teams • Experience working with one of the following cloud environments: AWS, GCP, or Azure • Prior support experience at storage/HPC-related companies • Prior administration experience managing large-scale HPC clusters