Account Coordinator

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🔥 5 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Wellcove

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🛡️ Insurance

🏥 Healthcare

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration.

📋 Description

• Serve as a point of contact for clients using Wellcove’s EVV and Facility platforms, addressing inquiries and resolving issues. • Assist claimants, caregivers, home care agencies, and facilities with inquiries about the EVV and Facility platforms. • Provide client training and guidance on platforms, tools, and processes. • Gather required information and accurately record data in Wellcove’s systems. • Maintain organized documentation of client interactions, training sessions, and compliance activities. • Provide customer service by phone and email. • Process caller requests accurately and promptly in Wellcove’s proprietary system and escalate as appropriate. • Comply with customer support objectives and performance standards. • Use process resources and knowledge bases to provide accurate information and error-free request processing. • Perform other duties as assigned.

🎯 Requirements

• Ability to address client inquiries and resolve issues promptly. • Ability to provide training and guidance on EVV and Facility platforms, tools, and processes. • Ability to accurately gather information and record data in proprietary systems. • Ability to maintain organized documentation of interactions, training, and compliance activities. • Ability to provide professional, empathetic, and urgent customer service by phone and email. • Ability to process caller requests accurately and promptly and escalate appropriately. • Ability to use process resources and knowledge bases to deliver accurate information and error-free processing. • Ability to comply with customer support objectives and performance standards.