Senior Client Success Manager

🕒 October 6

🏄 California – Remote

🏄 California – Remote

💵 $110k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

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Wellth

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $1.5M Series A on 2020-06

Healthcare • Healthcare Insurance • Wellness

Wellth is the first daily care motivation platform that leverages behavioral science to help individuals establish and maintain healthy daily behaviors. The platform focuses on improving medication adherence and healthcare engagement, particularly for Medicare Advantage, Medicaid, ACA, and other healthcare providers. By using techniques rooted in behavioral economics, Wellth engages hard-to-reach populations to enhance health outcomes, reduce healthcare costs, and achieve higher quality care metrics. The company operates using a reward-based system to motivate daily adherence to health care plans, which ultimately benefits both individuals and health organizations through decreased utilization and improved health metrics.

📋 Description

• Own relationships between Wellth and healthcare customers, typically large payer and provider organizations • Ensure successful implementation, adoption, and performance of Wellth solutions • Navigate complex healthcare organizations and coordinate with Sales to identify new opportunities and account expansions • Act as a strategic partner to clients and proactively identify areas of opportunity • Create and deliver customer-focused data analyses demonstrating program performance and value • Represent the voice of the customer and champion customer needs internally • Manage a portfolio of health plan and provider partners as the main point of contact throughout the customer lifecycle • Lead program implementations from receiving data through presenting program outcomes, ensuring milestones and on-time go-lives • Build and maintain long-term relationships with customer stakeholders and help customers maximize value from the Wellth solution • Coordinate regular remote and in-person meetings and presentations with cross-functional customer teams • Analyze, design, and present program outcomes to healthcare executives, quantifying program impact • Use data and customer priorities to support sales and renewal conversations • Collaborate with Product, Engineering, Sales, and Marketing to drive initiatives and deliver value to partners • Share best practices, streamline processes, and collaborate with customer success leaders • Support program delivery and platform feature enhancements with Product leaders • Work with Health Informatics Data Analysts and Data Engineers on data operations and outcomes analyses • Partner with Sales and Marketing to craft messages and outcomes stories supporting commercial growth

🎯 Requirements

• Bachelor's Degree • 5+ years' experience in healthcare or a healthcare-focused market • Account management and/or client-facing experience with health insurers and/or risk-bearing providers • Strong communication, presentation, and interpersonal skills • Excellent project management skills, including leading implementations and/or other complex initiatives • Experience working with senior healthcare executives • Familiarity and willingness to work with healthcare data, such as Rx claims, eligibility files, and Acumen • Understanding of the quality landscape, including experience supporting HEDIS performance improvement • Ability to thrive in dynamic environments, adapt quickly to changing circumstances, and develop creative solutions to complex client challenges • Excellent attention to detail, multitasking, and organizational skills • Self-starter with strong analytical skills and a data-driven focus • Availability for up to 30% travel • Experience or familiarity with the digital health landscape and/or an early-stage company • Experience with Medicare and/or Medicaid programs • Sales experience, including net new sales or expansions/renewals • Experience with healthcare data and analyses • SQL experience • Legally authorized to work in the United States • Must answer whether employment visa sponsorship is currently or prospectively required

🏖️ Benefits

• Flexible working arrangements, supporting strong remote-first practices and tools, with the option to work in the gathering space in Marina Del Rey, CA • Robust paid time off • Generous parental leave program • Competitive salary and bonus structure • Health insurance • Dental insurance • Vision insurance • FSA/HSA plans • Opportunity to positively impact people who need it most • Support of a highly dedicated team focused on building the future of healthcare

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