Backup Care Manager

🔥 13 hours ago

🏈 Alabama, Arizona, +34 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $66k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wellthy

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $25.5M Venture Round on 2023-05

Healthcare • Healthcare Insurance • Wellness

Wellthy is a company that provides personalized care solutions aimed at helping families, employees, employers, and health plans manage various caregiving needs. They offer dedicated support from a team of experts in social work, patient advocacy, nursing, and more, helping families navigate complex healthcare systems, manage care needs across various life stages—from family planning and childcare to aging, dementia, and end-of-life care. Wellthy leverages both human expertise and technology to achieve better mental health outcomes, increase productivity, and reduce employee leave for their clients. They focus on delivering a supportive care experience and achieving a high return on investment for employers by assisting with caregiving tasks and supporting family caregivers through various tools and community resources.

📋 Description

• Lead a team of Backup Care team members delivering backup care experiences to Wellthy members • Oversee daily operations across multiple shifts • Coach and develop team members through 1:1s, coaching sessions, quality reviews, and performance conversations • Hire, onboard, train, and develop new team members • Ensure staffing and coverage across assigned shifts • Monitor queues, workload distribution, staffing levels, and real-time service metrics • Coordinate seamless shift transitions and consistent service delivery • Monitor fulfillment rates, SLAs, queue health, and staffing levels, adjusting resources to changing demand • Serve as primary escalation point for complex member situations • Coach specialists through challenging cases and identify process improvement trends • Own team performance metrics using dashboards, QA reviews, member feedback, and data • Improve workflows and contribute to SOPs, playbooks, training materials, and quality standards • Support rollout and adoption of new tools, technologies, and AI-enabled workflows • Partner with Care Operations, Product, Engineering, Client Success, Finance, Legal, and other cross-functional teams • Report directly to the COO, Backup Care

🎯 Requirements

• Bachelor's degree preferred or equivalent experience • 5+ years in customer operations, healthcare operations, care management, contact center leadership, hospitality, staffing, or similar service environment • 2+ years leading teams of 10+ employees • Demonstrated experience managing real-time operations in a fast-paced environment • Strong coaching and performance management skills • Excellent judgment and ability to make decisions under pressure • Experience using operational metrics to improve team performance • Strong written and verbal communication skills • Experience leading remote teams is preferred • Comfortable using AI-powered tools and emerging technology to improve productivity and service quality • Strong internet connection, quiet space to take calls, and a professional distraction-free environment • Private, secure internet and phone access • Private, dedicated, distraction-free workspace suitable for handling sensitive information

🏖️ Benefits

• Remote work environment • Medical, dental and vision benefits within 30 days of hire • Retirement saving account with matching company contributions • Mental health benefits • 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days) • Sick and Caregiving Days • Professional development initiatives for growth • Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) • Pregnancy loss leave

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