Strategic Operations Lead

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $85.8k - $108.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Lead complex, high-impact strategic projects and operational transformations from definition through implementation and stabilization • Translate ambiguous business needs into structured programs with clear scope, objectives, deliverables, governance, resources, dependencies, and measurable outcomes • Establish project governance, executive reporting, decision management, and risk and issue escalation • Coordinate cross-functional teams and senior stakeholders and drive decisions across conflicting priorities • Manage risks, dependencies, resource constraints, and downstream impacts • Ensure operational requirements, controls, capacity, business continuity, training, documentation, and implementation readiness before launch • Lead process improvement and operating-model initiatives across teams, business lines, systems, and functions • Analyze workflows, data, financial exposure, incidents, control findings, and stakeholder feedback to identify systemic issues and root causes • Design and implement future-state processes that improve capacity, quality, service, controls, risk management, and scalability • Identify and lead AI, automation, analytics, and technology opportunities • Partner with operational leaders, Product, Technology, and automation resources on scalable technology-enabled solutions • Lead automation initiatives through requirements, prioritization, testing, implementation, controls, adoption, and stabilization • Establish measurable operational, financial, capacity, risk, service, and control outcomes • Maintain portfolio visibility and identify dependencies or conflicts across strategic initiatives • Evaluate and prioritize initiatives based on strategic alignment, business impact, risk, resources, dependencies, and expected return • Provide leadership with recommendations for trade-off decisions • Establish reporting on project health, milestones, risks, decisions, dependencies, benefits, and outcomes • Build partnerships across Health, Corporate Payments, Mobility, Product, Technology, Finance, Risk, Compliance, Commercial, and other functions • Lead working sessions, governance forums, and executive discussions • Translate complex operational, technical, financial, and project information into recommendations for senior leadership • Influence stakeholders without direct authority and establish ownership, decision rights, handoffs, and escalation paths • Provide senior project-management guidance and structured problem-solving support

🎯 Requirements

• Bachelor's degree in Business Administration, Operations, Project Management, Information Systems, Finance, or a related field, or an equivalent combination of education and relevant work experience • Typically 6+ years of progressive experience in project management, business operations, process improvement, technology implementation, or related disciplines • Experience leading complex, cross-functional projects involving multiple workstreams, systems, business functions, or senior stakeholders • Ability to operate independently in ambiguous environments and drive complex initiatives from definition through implementation and stabilization • Advanced analytical, critical-thinking, and root-cause-analysis skills • Ability to manage significant risks, dependencies, competing priorities, and organizational constraints • Strong business and operational acumen, including financial, operational, technology, and control implications • Ability to influence senior stakeholders without direct authority and drive decisions across organizational boundaries • Strong written and verbal communication skills • Experience leading process improvement, AI, automation, analytics, or technology-enabled transformation • Must successfully pass a background investigation • PMP, Lean, Six Sigma, or comparable project/process-improvement certification • Experience managing cross-functional projects within payments, financial services, financial operations, risk operations, or another controlled environment • Experience developing business cases, benefit estimates, capacity models, or return-on-investment analysis • Experience with Jira, Monday.com, Salesforce, Power BI, Tableau, or comparable project, workflow, and analytics platforms • Experience working with Product and Technology teams and within SOX, SOC, regulatory, or comparable control environments

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles

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