Customer Experience, Inside Sales Support

Job not on LinkedIn

🔥 8 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

World Kinect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

⚡ Energy

Consulting • Logistics • Energy

World Kinect is a Fortune 100 leader in the global energy industry, providing energy solutions across the aviation, marine, and land transport sectors. The company focuses on delivering fuel and energy services efficiently worldwide, leveraging a robust and scalable distribution platform. World Kinect is committed to sustainability, investing in renewable energy sources and solutions to support decarbonization and energy efficiency. Its services include energy procurement, brokerage, supply, risk management, and various sustainability services such as renewable energy sourcing and emission trading schemes.

📋 Description

• Provide administrative and operational support to the Bulk Sales Team • Support new customer onboarding, account setup, account maintenance, and customer documentation • Process customer and account updates in Salesforce, OTS, and other internal systems • Manage customer requests and coordinate timely issue resolution • Respond to customer inquiries by phone and email • Manage shared team inboxes and customer communications • Conduct proactive customer outreach and account wellness calls • Prepare and distribute operational, sales, and customer-related reports • Maintain accurate customer records and data integrity across systems • Coordinate with Credit, Tax, Operations, Marketing, Customer Setup, and other internal teams • Support the Nantucket Reservation Program and seasonal customer initiatives • Assist with invoicing, funding requests, and other sales support activities • Identify process improvements and opportunities to enhance customer experience

🎯 Requirements

• High school diploma or equivalent • Experience working in business aviation and/or fuel industries • Experience in customer service, sales support, account support, inside sales, administrative support, or a related role • Strong communication and relationship-building skills • Excellent organizational and time management abilities • Ability to manage multiple priorities and work independently • Strong attention to detail and commitment to accuracy • Proficiency with Microsoft Office applications, including Excel, Word, and Outlook • Comfortable learning and using CRM and business systems • Experience supporting sales teams or customer accounts preferred • Experience with Salesforce or similar CRM platforms preferred • Experience preparing reports and analyzing customer or operational data preferred

🏖️ Benefits

• Remote work • Collaborative team environment • Opportunities to build experience in customer service, sales support, and business operations • Equal opportunity/affirmative action employment environment