Enterprise Solutions Engineer, Post-Sale

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Whippy

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

SaaS • Recruitment

Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.

📋 Description

• Design and build customer solutions in Whippy, including workflows, AI voice and text agents, automations, and ATS data syncs • Scope technical requirements with customers and translate them into working builds • Test and verify every component before going live • Own customers after go-live from onboarding through renewal and expansion • Serve as the single point of contact and trusted technical advisor • Manage multi-stakeholder relationships with executives, recruiters, and operations teams • Proactively contact customers to identify and resolve issues before escalation • Own gross and net revenue retention and meet or exceed targets • Connect product usage to business outcomes and report customer value through relevant metrics • Identify expansion signals and hand warm leads to sales • Turn customer wins into case studies, references, and testimonials • Advocate for customers with product, sales, and engineering • Experiment, iterate, and document learnings • Report directly to the Head of Customer Success and work alongside a six-person customer success team

🎯 Requirements

• 5+ years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role • Experience leading complex technical rollouts for large customers • Comfortable building workflows, AI voice and text agents, automations, and data syncs without engineering • Comfortable with technical concepts and learning how tools work; coding is not required • Strategic and commercial mindset, including pricing awareness and ownership of retention and expansion opportunities • Strong written and spoken English • Based in Latin America or the US • Able to work Eastern hours, starting at 8am ET • Clear communication and proactive expectation-setting • Self-directed, organized, calm under pressure, curious, coachable, and low-ego • Bonus: experience in the staffing industry or with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn • STEM degree or professional experience directly working with APIs or webhooks, as indicated in the application form

🏖️ Benefits

• Monthly performance bonuses • Variable compensation tied to results • Support, coaching, tools, and data from the Head of Customer Success • Professional growth and learning opportunities • Remote work arrangement • Flexible, outcome-focused work environment

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