Supply Chain Manager

Job not on LinkedIn

🔥 10 hours ago

🇺🇸 United States – Remote

💵 $105k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔗 Supply Chain

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

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Whisker

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🛍️ eCommerce

🧘 Wellness

💰 $31M Private Equity Round on 2019-12

Manufacturing • eCommerce • Wellness

Whisker is a company that revolutionizes pet care with its innovative products, primarily focused on making life easier for cat parents. Founded by Brad Baxter, Whisker offers products like the Litter-Robot, a self-cleaning litter box, and the Feeder-Robot, all aimed at reducing daily pet care chores. With over 20 years of experience and a team of over 500 employees, Whisker continues to lead in the realm of connected pet care, bringing advanced pet care solutions to over a million customers worldwide. The company leverages technology to create products that enhance the well-being of both pets and their owners, supported by a mobile app providing helpful insights. Whisker's dedication to innovation is evidenced by their 65+ global patents, all while maintaining American design, assembly, and service for quality assurance.

📋 Description

• Own day-to-day operations of Ting's physical supply chain across contract manufacturing, 3PL, Amazon FBA, and returns • Serve as operational owner for third-party logistics partners across multiple fulfillment nodes • Monitor fulfillment performance, inventory accuracy, and SLA adherence; run partner cadences and resolve fulfillment failures, receiving discrepancies, and shipping exceptions • Support onboarding of new fulfillment nodes and allocation rules • Own inventory visibility across the manufacturer, 3PL nodes, Amazon, and returns • Maintain reorder points and safety stock; reconcile WMS, internal systems, and ERP inventory; investigate variances to root cause • Maintain serial-level inventory integrity • Coordinate with contract manufacturing and processing partners, including purchase orders, receipt confirmation, inbound freight, production tracking, returns processing, and FBA preparation • Plan and execute Amazon FBA replenishment, create shipment plans, coordinate prep and labeling, and reconcile FBA inventory • Own returns and reverse logistics, including intake, processing, disposition, RMA workflows, carrier integrations, automation rules, and returns data • Identify and fix customer or partner issues in the returns experience with Product Operations engineering • Manage packaging vendors and quote-to-order cycles for mailers, inserts, and partner-specific materials • Maintain bills of materials, min/max inventory levels, and correct pack-out by order profile • Coordinate inbound, transfer, and outbound freight; manage bills of lading, carrier selection, freight audits, and claims • Serve as supply chain business owner in NetSuite, managing item master, locations, transfer orders, inventory adjustments, and landed cost • Document processes, define tolerances, and develop repeatable monitoring workflows • Collaborate with Product Operations, Engineering, Finance, and external partners; report to the Director of Product Operations

🎯 Requirements

• 4+ years in supply chain, logistics, fulfillment, or inventory operations at a DTC or hardware company, or on the client-operations side of a 3PL • Hands-on 3PL and inventory experience • Working experience with NetSuite or a comparable ERP for inventory, purchasing, and transfers • Experience working directly with a contract manufacturer, co-packer, or processing partner • Comfort with spreadsheets and data exports; ability to investigate discrepancies to root cause • Ability to write clear requirements for internal tools or automation and validate completed work • Demonstrated process ownership and initiative • Clear written communication with partners and internal stakeholders • Experience managing vendors and cross-functional work in a fully remote environment • Amazon FBA experience is a plus, including FBA shipment plans, replenishment against inventory limits, or inventory reconciliation • Serialized hardware experience is a plus

🏖️ Benefits

• Annual bonus target of up to 10% • Comprehensive benefits • Professional development opportunities • Remote work