Scheduler – Service Coordinator

Job not on LinkedIn

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

wibitcs

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

wibitcs is a recruitment and consulting agency (Wibit Consulting & Services) specializing in IT and technology talent placement and global staffing solutions. Founded in 2020, it operates with a network of freelance recruiters and international partners to source candidates for employers across multiple locations, supporting remote, hybrid, and on-site roles. The company emphasizes collaboration, candidate experience, and workforce engagement via its careers portal and recruiting services.

📋 Description

• Create, manage and maintain accurate client and Care Professional schedules • Match Care Professionals with clients based on availability, skills, requirements & continuity of care • Make approximately 60–80 inbound/outbound calls per day • Respond quickly to sickness, cancellations, uncovered shifts & last-minute changes • Contact available Care Professionals and secure replacement cover • Maintain contingency plans to support 100% coverage of scheduled service hours • Monitor, document and update scheduling activity within the company's software system • Resolve scheduling concerns raised by clients, families & Care Professionals • Maintain accurate client, employee and service records • Communicate important operational updates and concerns to management • Build professional relationships with clients, families & Care Professionals • Understand client needs and identify opportunities to retain or increase service hours • Protect confidential client and employee information • Provide clear handovers and ensure outstanding matters are followed through • Support evening and weekend scheduling requirements when necessary • Coordinate schedules between clients and Care Professionals for an established US home-care provider • Ensure agreed service hours remain fully covered • Handle cancellations, scheduling issues and last-minute changes in a fast-paced telephone-based role

🎯 Requirements

• 1+ year of relevant experience in scheduling, workforce coordination, staffing, operations, customer service, or similar • Excellent spoken and written English • Confident, natural, professional telephone manner • Comfortable in a high-volume calling environment (circa 60–100 calls/shift) • Strong organisational, prioritisation & problem-solving skills • Ability to make sound decisions quickly and remain composed under pressure • Excellent attention to detail and record-keeping ability • Strong working knowledge of Microsoft Word, Excel & general office systems • Ability to communicate professionally with clients, families, Care Professionals & senior management • Willingness to work hours aligned with US business requirements • Reliable broadband connection and professional home-working environment (if remote) • Home-care, healthcare, or medical scheduling experience highly advantageous • Workforce-management or shift-planning experience highly advantageous • Experience supporting US customers or businesses highly advantageous • BPO, contact-centre, or high-volume customer-service experience highly advantageous • Experience using scheduling, CRM, or workforce-management software highly advantageous

🏖️ Benefits

• Opportunity to support an established US home-care operation • Responsible, varied position with direct impact on clients and Care Professionals • International working environment • Supportive relationship with the Owner and Operations Management Team • Long-term opportunity for a dependable, high-performing professional • Fully remote work arrangement • Full-time employment