Account Executive, Career Colleges

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60.4k - $89.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Manage all aspects of a focused portfolio of non-traditional and for-profit accounts across Wiley’s offerings, including Alta, WileyPLUS, zyBooks, and ebooks • Own the full customer lifecycle from pipeline management and contract execution through onboarding, training, and ongoing customer success • Maintain and grow Wiley business through new adoptions, edition rollovers, and digital expansion • Manage Salesforce opportunities and track revenue and gaps using PowerBI/Mode • Own contracts and billing, manage renewals, ensure billing accuracy, and coordinate revenue reporting • Lead course setup and deliver live training for Tier 1 and Tier 2 customers • Provide self-help resources and automated onboarding support for Tier 3 customers • Configure courses accurately and provide hands-on LTI 1.3 support for LMS administrators • Consult with instructors on course implementation and curriculum design • Serve as primary contact for customer needs and conduct regular check-ins with decision makers • Deliver white-glove service to VIP accounts and proactively address at-risk customers • Coordinate technical issue resolution with Wiley support and follow up on outcomes • Collaborate with product, marketing, finance, support, teammates, and manager • Attend internal meetings, share account trends, complete team projects, and adapt workflows as the team grows

🎯 Requirements

• Bachelor’s Degree required • Industry experience in higher education publishing strongly preferred • Demonstrated ability to manage the full customer lifecycle: sales, onboarding, training, and retention • Ability to learn and present digital products across disciplines and modalities • Effective communication, relationship-building, and follow-up skills • Problem-solving skills • Highly organized with strong attention to detail and ability to manage accounts independently • Experience working within complex organizations and managing multiple stakeholder relationships • Proficiency in Google Suite, MS Office Suite, and Salesforce • Comfortable with LMS platforms and LTI integrations, or able to learn quickly • Ability and willingness to use video conferencing and screen-sharing technology • Strong time and schedule management skills • Ability to manage varied customer personalities with professionalism and patience • Willingness to travel approximately 5–10% per year

🏖️ Benefits

• Meeting-free Friday afternoons • Professional development opportunities • Robust employee programming to foster community, learn, and grow • Comprehensive benefits package • Continual learning and internal mobility • Support for health and well-being • Competitive compensation • Reasonable accommodation for applicants and employees with disabilities