Property Manager – Short Term Rental, Leadership Experience

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Manager

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Optimal

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

🏥 Healthcare

📱 Media

Marketing • Healthcare • Media

Optimal is your mission critical digital marketing partner. Our proprietary data, groundbreaking technology, and innovative performance marketing solutions deliver winning results for brands, campaigns, and causes. We provide comprehensive digital media solutions designed to capture attention, drive action, optimize campaigns, and boost ROI across various digital channels. With expertise in healthcare, consumer marketing, and political campaigns, Optimal effectively leverages audience data and analytics to meet the specific needs of diverse industries, ensuring measurable results with a focus on performance and purpose.

📋 Description

• Oversee daily operations of short-term rental properties, keeping listings, reservations, calendars, pricing, and property information accurate and current • Monitor booking activity, occupancy, guest inquiries, and reservation changes • Coordinate cleaning schedules, inspections, turnovers, and guest check-ins/check-outs • Ensure properties meet client standards and guest expectations • Oversee guest communications throughout the reservation lifecycle • Manage guest concerns, complaints, special requests, escalations, booking issues, access concerns, maintenance requests, and other guest-related matters • Support excellent guest reviews and overall property ratings • Supervise maintenance requests, work orders, and vendor coordination • Coordinate with housekeeping, maintenance, and other service providers • Monitor vendor performance, service completion, and associated costs • Escalate urgent maintenance concerns and ensure properties remain safe, functional, and guest-ready • Serve as the primary point of contact for assigned U.S.-based clients • Provide operational updates, address property-related concerns, manage client expectations, and align service delivery with agreed standards • Communicate property performance, operational concerns, and recommendations for improvement • Support clients in implementing and optimizing STR property management platforms • Provide guidance, coaching, and support to Virtual Property Managers and STR operations team members • Monitor team performance, service quality, productivity, and adherence to client-specific procedures • Assist in onboarding and training team members on STR processes, systems, and communication standards • Promote accountability, collaboration, and continuous improvement • Develop, maintain, and improve STR workflows, standard operating procedures, and operational guidelines • Identify inefficiencies and recommend solutions to improve response times, guest experience, and property operations • Ensure accurate documentation, reporting, and consistent use of property management systems • Identify operational risks and escalate issues requiring client or management intervention

🎯 Requirements

• 3+ years of experience in U.S. Short-Term Rental (STR) property management or vacation rental operations • Strong working knowledge of STR platforms such as Guesty, Hostaway, Hospitable, OwnerRez, Breezeway, or similar systems • Experience in guest communication, reservation management, housekeeping coordination, property turnovers, and maintenance oversight • 2+ years of leadership or supervisory experience, preferably managing remote teams or STR operations • Strong client-facing communication skills, with the ability to manage expectations and handle escalations professionally • Demonstrated ability to oversee daily operations, prioritize urgent concerns, and manage multiple properties efficiently • Highly organized, detail-oriented, proactive, and capable of working independently with minimal supervision • Experience in coaching, mentoring, and supporting team performance • Strong problem-solving skills and a commitment to exceptional guest experiences and operational excellence

🏖️ Benefits

• Work from home (WFH) • Remote property management techniques supporting location freedom • Leadership, coaching, and professional development through onboarding and training activities

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