AI Solutions Engineer, Customer Agents

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Wix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

☁️ SaaS

🛍️ eCommerce

📣 Marketing

💰 $1G Post-IPO Debt - Wix on 2025-09

SaaS • eCommerce • Marketing

Wix is a cloud-based web development platform that enables individuals and businesses to create, design, manage and host websites and web applications using drag-and-drop tools, templates, and an extensible app marketplace. Wix provides hosting, domain registration, eCommerce storefronts, marketing and SEO tools, and a developer platform (Velo) for custom code and advanced functionality. The platform serves small businesses, creatives, and enterprises with both DIY site-building and developer-first capabilities.

📋 Description

• Design prompts, conversation flows, knowledge content, and tool integrations • Test complete customer experiences against realistic scenarios and expectations • Translate customer problems into agent behaviors, tools, and workflows • Prototype and validate solutions, building directly where appropriate and partnering with platform engineers when product or infrastructure changes are needed • Develop scalable testing systems for representative customer scenarios • Reproduce failures and distinguish prompt/configuration issues from model or platform problems • Use customer call results and feedback to recommend and implement agent improvements • Identify opportunities to expand agent usefulness and measure task completion, patient experience, and reduced staff effort • Preserve privacy and appropriate human handoffs • Identify shared customer needs and contribute reusable capabilities, implementation approaches, and product roadmap recommendations • Partner with the Customer Delivery team and platform engineers to improve healthcare customer outcomes

🎯 Requirements

• 3-5 years of hands-on experience building LLM-based agents, conversational experiences, or workflow automations, with concrete examples of what you built and how you tested it • Experience with voice AI, conversation design, speech recognition, or text-to-speech systems • Strong writing and structured reasoning; ability to turn ambiguous requests into clear instructions, decision logic, and observable success criteria • Practical programming or scripting ability • Comfort working with APIs, JSON, version control, and logs to build and debug workflows • Methodical troubleshooting approach: investigate, reproduce problems, and validate fixes against the actual user experience • Clear communication with technical and nontechnical teammates, including explaining dependencies and surfacing missing requirements early • Helpful: experience with agent tool calling, evaluation frameworks, or automated scenario testing • Helpful: customer implementations, technical support, or translating real-world operating requirements into working software