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Dispatcher/Router Combo

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

đź’µ $19 - $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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đź‘» Ghost score 0%

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Logo of WM

WM

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

đź’° Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

đź“‹ Description

• Communicate with WM drivers to assist with problem resolution while on route • Handle incoming service orders and direct drivers • Resolve service issues • Interact with WM customer service, sales, and operational staff • Use WM proprietary software to manage same-day ticket routing • Prepare all routes for the next day • Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors • Optimize routes with sites and the service department • Determine daily driver staffing levels • Assign routes and service tickets to appropriate drivers • Manage route actions and assure route completion • Handle incoming calls and emails from customer service and sales • Manage pickup or delivery requests for container movements within the market area • Initiate communication with customers while drivers are on site to resolve service delays • Troubleshoot and resolve potential delivery and pickup problems • Ensure same-day service on missed pickups by managing routing and tracking driver movement

🎯 Requirements

• High School Diploma or G.E.D. • 6 months of relevant work experience • Experience working in a team setting • Ability to communicate to several areas effectively • Ability to multitask in a fast-paced work environment • Excellent organizational skills • Experience in dispatch, routing, or optimizing routes needed • Strong communication and computer skills preferred • Ability to work shifts that may include overtime and Saturday hours • Some travel, up to 15%, may be required

🏖️ Benefits

• Your Tomorrow Education Assistance Program • Paid on-the-job training • Established career progression • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability insurance • 401(k) with company match • Discounted stock options • Stock purchase plan • Dependent day care • Paid vacation • Paid holidays • Paid personal days

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