Dispatcher/Router

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Communicate back and forth with WM Drivers to assist with problem resolution while on route • Handle incoming service orders and direct drivers • Resolve residential, commercial, and roll-off service issues • Interact with WM customer service, sales, Route Managers, mechanics, and other operational staff • Use WM proprietary software to manage same-day ticket routing • Prepare routes for the next day • Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors • Optimize routes with sites and the service department • Determine daily driver staffing levels • Assign routes and service tickets to appropriate drivers • Manage route actions and assure route completion • Handle incoming calls and emails from customer service and sales • Manage pickup and delivery requests for container movements within the market area • Communicate with customers while drivers are on site to resolve service delays • Troubleshoot and resolve delivery and pickup problems • Ensure same-day service on missed pickups by managing routing and tracking driver movement • Potentially travel up to 15% to work face to face with responsible site dispatchers

🎯 Requirements

• High School Diploma or G.E.D. • 6 months of relevant work experience • Experience working in a team setting • Ability to communicate effectively with several areas • Ability to multitask in a fast-paced work environment • Excellent organizational skills • Experience in dispatch, routing, or route optimization needed • Strong communication and computer skills preferred • Flexibility during operation hours • Ability to work Monday-Friday, with a 10 a.m. start time to 6:30 p.m. CST • Potential availability for overtime and Saturday hours depending on dispatch center needs • Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for air travel or federal property access

🏖️ Benefits

• Your Tomorrow Education Assistance Program • Paid on-the-job training • Established career progression • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • 401(k) with company match • Stock purchase plan • Discounted stock options • Dependent day care • Paid vacation • Paid holidays • Paid personal days