Logistics Account Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $22 - $26 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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WM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

📦 Logistics

🏗️ Construction

🏭 Manufacturing

💰 Post-IPO Debt on 2023-07

Logistics • Construction • Manufacturing

WM is a company that utilizes cookies and other tracking technologies on its website to collect information about user preferences and devices. These technologies may involve sharing data that is considered "sale," "sharing," or targeted advertising under certain privacy laws in the United States and Canada. WM provides users with options to manage their cookie preferences and opt-out of these data-sharing practices as required by different privacy regulations. The company ensures compliance with privacy laws and offers detailed privacy policies and notices to keep users informed about their rights. WM emphasizes user consent in managing and processing personal information for advertising and analytics purposes.

📋 Description

• Communicate with customers to monitor inventories, anticipate production needs, and schedule necessary equipment for waste by-product movement • Arrange and negotiate third-party freight costs using WM-approved carriers • Monitor and maintain shipment status via computer system • Respond to customer complaints and investigate and solve shipment issues for vendors and customers • Coordinate deliveries, advise of shipment delays, and initiate traces with carriers and railroads for proof of delivery • Review pricing with Sales and Marketing • Develop relationships with vendors, customers, and outside freight carriers • Prepare shipment documentation, including export documentation for overseas mills • Ensure timely and accurate invoicing, record and prepare vendor payments, and handle freight and special charges • Resolve downgrades and rejects of waste material by negotiating pricing with customers and vendors • Coordinate services with supervisors and managers and communicate issues • Attend periodic meetings and contribute to positive working relationships • Provide feedback to the direct supervisor regarding service failures and customer complaints • Provide customer order status and product knowledge information • Meet or exceed call center productivity, quality, and timeliness goals • Collaborate with sales representatives to meet customer service expectations and develop material movement solutions • Perform special projects and assigned tasks • May provide direction or support to less experienced Customer Service Representatives

🎯 Requirements

• High School Diploma or GED (accredited) • 2 years previous experience in a customer service role • Experience with Microsoft Office; basic Excel required • Work experience that required the use of a computer • Must be able to live and work in the U.S. • Must be available during working hours of 8 AM–4:30 PM CST

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability • Stock purchase plan • Company matching on a 401(k) • Paid vacation • Paid holidays • Paid personal days • REAL ID or TSA-approved alternative may be obtained if needed for business air travel or federal property access