Certified Medical Assistant

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Workit Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

👥 B2C

💰 $262.3k Grant - Workit Health on 2025-01

Healthcare • B2C

Workit Health is a 100% online addiction treatment provider that delivers evidence-based care through a mobile app and telehealth visits with licensed clinicians (physician assistants and nurse practitioners). The company offers medication for addiction treatment (MAT) — including FDA-approved medications like buprenorphine/Suboxone for opioid use disorder and naltrexone for alcohol use disorder — plus programs for kratom/7‑OH dependence and support for co-occurring conditions (anxiety, depression, insomnia, hepatitis C, PrEP). Workit emphasizes rapid access (most members start care within days), lower out-of-pocket costs with insurance, harm-reduction-first clinical care, ongoing messaging and recovery groups, and publishes outcomes through its Workit Labs research team.

📋 Description

• Communicate with and support members over chat, email, and phone using exceptional customer service • Relay member needs to medical providers • Correspond with pharmacies and complete prior authorizations to resolve prescription issues • Maintain strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines • Learn and maintain knowledge of the EHR, product, and communication platforms • Facilitate video drug screens and determine drug screen results • Support and communicate with members navigating drug screening needs and requirements • Educate members on Workit Health’s drug screening options and troubleshoot barriers • Perform care management outreach to improve member engagement in required care plan activities and reduce barriers to care • Adhere to scheduled start and end times • Demonstrate empathy, compassion, and professionalism across communications

🎯 Requirements

• National Medical Assistant Certification required • Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors • Strong analytical ability • One or more years of healthcare experience and knowledge of medical terminology is preferred • Comfortable asking for support, help, and guidance as needed • Experience in substance use disorder treatment and/or behavioral health care is a plus • Dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment • Fully available and focused during scheduled work hours, with flexibility to join video meetings with camera on as needed, without competing commitments

🏖️ Benefits

• Fully remote work • 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!) • 11 paid holidays • Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs • 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families) • 401k + 4% matching • Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA) • Health Savings Accounts (HSA) • Employee assistance program, complete with financial coaching and counseling sessions • Professional development allowance for Providers and Behavioral Health team • Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally • Vibrant, democratized culture with clubs and multiple ERG groups • Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations