Customer Experience Engagement Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $93k - $149k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

☁️ SaaS

💸 Finance

📋 Compliance

SaaS • Finance • Compliance

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Create usage-driven email and in-app campaigns to increase feature awareness and platform adoption • Develop and maintain comprehensive customer journey maps to optimize key touchpoints • Analyze product usage and campaign engagement metrics to deliver targeted, relevant user communications • Partner with Customer Success, Product, and Marketing to build user-centric workflows and advocate for product adoption • Establish and monitor KPIs to measure the success of digital programs and engagement initiatives • Stay aligned with industry trends and technology to continuously iterate and improve digital programs

🎯 Requirements

• 6+ years of experience in Customer Experience or Customer Marketing, OR equivalent professional experience • Bachelor’s degree in Business, Communication, Marketing, or a related field (or equivalent practical experience) • Experience with Gainsight, Salesforce, Zendesk, WalkMe, and Workday preferred • Data-driven and outcome oriented, with strong analytical skills and the ability to interpret data to generate actionable insights • Proven experience in customer journey mapping and scaled (1:many) digital engagement • Strong analytical skills with the ability to translate data into actionable insights • Proficiency with digital engagement tools and platforms; SaaS industry experience is highly valued • Strong communication, collaboration, and stakeholder relationship-building skills

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match and comprehensive employee benefits package