Lead Customer Success Manager – Public Sector

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $93k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Workiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Workiva is a cloud-based, AI-powered platform that unifies financial reporting, risk and compliance management, and sustainability reporting. It enables teams to connect data across systems, collaborate in real time, automate reporting (including XBRL tagging), and maintain auditability and traceability for regulated disclosures and assurance processes. Workiva serves large enterprises and finance, legal, audit, and sustainability teams to accelerate reporting, improve accuracy, and reduce risk.

📋 Description

• Own a portfolio of State, Local, and Education (SLED) government and higher education accounts • Advise customers on connecting Workiva’s platform to sector-specific outcomes • Partner with the account executive across the full book to drive retention, adoption, and growth • Build account plans based on organizational structures, budget cycles, procurement processes, and strategic priorities • Cultivate relationships with department heads, finance officers, IT leaders, and elected or appointed officials • Identify platform growth opportunities, including grant tracking and transparency initiatives • Lead business reviews focused on audit readiness, compliance efficiency, reporting accuracy, and resource stewardship • Analyze product usage data and health signals and design targeted adoption interventions • Ask consultative questions, uncover workflow gaps, and build enablement plans • Identify expansion opportunities through whitespace analysis and provide qualified signals to the account executive • Provide renewal forecasts, flag risks, attach mitigation plans, and navigate budget-constrained commercial conversations • Engage senior government and education stakeholders on compliance risk, audit efficiency, constituent accountability, and mission impact • Prepare internal executive sponsors for high-stakes customer conversations • Analyze health trends, engagement signals, and relationship dynamics to identify risks • Own escalations from identification through resolution, coordinating across functions and keeping customers informed • Maintain accurate CRM records, including renewal timelines, stakeholder maps, health scores, risk flags, and engagement recaps • Share account patterns and SLED-specific insights with the team and account executive partners • Coordinate Solution Success, Product Success, Data Management, and Support engagement

🎯 Requirements

• 6+ years in B2B SaaS Customer Success, Account Management, or Consulting, with experience managing government, higher education, or public sector accounts • Bachelor’s degree or equivalent experience • Willingness to travel up to 20% for team and corporate meetings • Reliable internet access for any period of time working remotely • Experience retaining and growing multi-stakeholder accounts across multiple renewal cycles • Comfort navigating budget constraints and procurement processes • Familiarity with SLED purchasing vehicles, fiscal year dynamics, and the regulatory environment • Ability to build business cases for government buyers within public sector constraints • Ability to read adoption and health data and translate it into account narratives and action plans • Strong communication skills across organizational levels • Experience leading or coordinating cross-functional work without direct authority • CRM discipline • Ability to complete comprehensive security and privacy training

🏖️ Benefits

• A discretionary bonus typically paid annually • Restricted Stock Units granted at time of hire • 401(k) match • Comprehensive employee benefits package • Flexible work arrangements • Work from an office or remotely from any location within your country of employment • Reasonable accommodations for applicants with disabilities