Sales Support Representative

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $22 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WOW

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🛒 Retail

📦 Logistics

✈️ Travel

💰 Seed on 2022-02

Retail • Logistics • Travel

<WOW> is an online fashion and lifestyle retailer operating a Shopify-powered e-commerce website that sells women's and men's clothing, sneakers, beauty products, home and travel goods, and accessories. The site uses cookies and third-party tracking for personalization, analytics and targeted advertising, and supports payment options and services like Klarna, Shop Pay, free-shipping thresholds and click & collect for European customers.

📋 Description

• Research and resolve pending, held, canceled, and fallout orders, including installation barriers and service-availability questions • Enter and update customer account information in billing systems • Support inbound, outbound, online, and eCommerce sales channels • Answer questions about order entry, products, promotions, and sales-system procedures • Partner with Field Operations, Dispatch, IT, Marketing, Training, and other teams to resolve sales-related issues • Stay current on product, system, and process changes and help frontline teams apply updates • Document, prioritize, and track support requests and escalations in CRM, ticketing, and case-management systems • Manage assigned requests through resolution or appropriate handoff, providing timely updates and meeting service-level expectations • Identify recurring system issues, order errors, and process gaps and share improvement opportunities with Sales leadership • Perform other duties as assigned

🎯 Requirements

• Two to four years of customer service experience preferred, ideally in sales support or a call center • Strong problem-solving skills; experience resolving complex order-processing, serviceability, or operational issues is preferred • Clear verbal and written communication and active listening skills • Ability to explain technical information in everyday language • Strong attention to detail when entering data, documenting cases, and communicating with customers and colleagues • Ability to prioritize multiple requests, follow through on outstanding issues, and adapt in a fast-paced environment • Comfort reading and applying product information, training materials, and company policies • Basic math skills, including working with whole numbers, fractions, and decimals • Proficiency with Microsoft Office and ability to navigate multiple applications • Experience with CRM, order-management, billing, or case-management systems • Experience with ICOMS, USHA, or Salesforce preferred; ServiceNow experience is a plus • Regularly required to talk and hear • Required to use hands to type, handle objects and paperwork • Required to reach and hold on to items at chest level or reach above the shoulder • Required to use close vision and be able to focus • Required to perform computer-based research, documentation, and communication for extended periods

🏖️ Benefits

• Medical, dental, vision, and life insurance • Health Savings Account (HSA) and Flexible Spending Account (FSA) options • 401(k) with company match • Paid time off and company holidays • Tuition reimbursement for continued development • Employee broadband discounts